troubleshooting Question

Support options for VMware Essentials Kit

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mamelasFlag for Greece asked on
VMwareVirtualization
6 Comments1 Solution1117 ViewsLast Modified:
Dear VMware Experts,

I have one infrastructure which is running VMware’s Essentials Plus Kit and I have recently renewed my Production Support directly from Vmware’s Store.

My second infrastructure is running VMware Essentials Kit (NOT Plus) and it was purchased as a bundle with two HP Servers.
The support level of this software is “SUBSCRIPTION ONLY” and is nearly to expire.

VMware’s notice is that in case that the purchase of the software came from a hardware OEM partner then I should contact the OEM partner directly to renew support. Hence I contacted HP and they reverted with an offer for 24/7 support but their prices are much higher than the cost required for renewing the Essentials Plus infrastructure.

Q1) Is the VMware Essentials Kit eligible for Production or Basic Support or the Per Incident support is the only choice?

Q2) In case that only the Per Incident support is valid why the HP is providing 24/7 support?

Q3) The VMware requests attention for renewing from the Hardware OEM partner.
Is this for Marketing purposes or renewing from HP will allow me to get updates/custom ISO’s from HP? Or there is another reason?

Q4) In case I purchase the “Subscription Only” support for VMware Essentials Kit will I be eligible for downloading only future patches? are the Major Upgrades included? and finally will I be able to download the custom iso’s/upgrades that are provided from HP?

Thank you in advance,
Mamelas
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