Solved

Information Store Service missing

Posted on 2016-09-05
3
79 Views
Last Modified: 2016-09-06
Hi Experts, something odd happened to my server and the Exchange Information Store service is missing, I check regedit and the entire key MSExchangeIS (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS) is missing. The store.exe file is still there and the physical files look to be intact.

As a result all email services are down and the database status is "Dismounted" I have access to Exhange Shell and the Management Console

Is there a way I can reinstate/reinstall the service? I am running Small Business 2011
0
Comment
Question by:takwirirar
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 14

Accepted Solution

by:
Andy M earned 500 total points
ID: 41784840
If you have no system state backup you can restore then you could try repairing the Exchange roles as per the following technet article:

https://technet.microsoft.com/en-us/library/gg680345(v=ws.11).aspx

I would strongly recommend a full server backup prior to this to be on the safe side and you may need to do it at a time when nobody is using the server (I suspect it'll need some reboots).
0
 
LVL 1

Author Comment

by:takwirirar
ID: 41784892
Hi Andy, looking at the instructions I will need the SBS discs at some point but I can't find them either. Can I restore the registry files from shadow copies?
0
 
LVL 14

Expert Comment

by:Andy M
ID: 41785829
It should be possible but never actually recovered a registry from shadow copies myself so couldn't advise on how it would be done.

Either way, ensure you have a full server backup first, that way if the server doesn't boot correctly after the regisry recovery you can restore it to how it currently is at least.

It would be worth trying to get some SBS discs beforehand in case that doesn't work or cause more issues (if you can't locate them you'll need to purchase some additional ones or speak to Microsoft - if you have the license key they may be able to source you some).
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…

690 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question