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Windows 10 explorer.exe crashes when browsing network folders containing jpgs and trying to enable preview

Posted on 2016-09-05
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Last Modified: 2016-09-05
Whenever I access a folder on a networkshare containing jpgs and try to change the view to thumbnails, explorer.exe crashes.
Tried this from many different PCs, all the same. If I copy the very same folder to a local folder liek teh desktop, the files can be previewed as thumbnails.

The fileserver is a Windows Server 2012 R2 which is installed as a guest on a W 2012 R2 Hyper-V cluster.

Windows evenmtlog says: (sorry, German Windows)

Name der fehlerhaften Anwendung: explorer.exe, Version: 10.0.14393.0, Zeitstempel: 0x57899981
Name des fehlerhaften Moduls: ntdll.dll, Version: 10.0.14393.103, Zeitstempel: 0x57b7e207
Ausnahmecode: 0xc0000374
Fehleroffset: 0x00000000000f73f3
ID des fehlerhaften Prozesses: 0x22b0
Startzeit der fehlerhaften Anwendung: 0x01d207954ef16c92
Pfad der fehlerhaften Anwendung: C:\Windows\explorer.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\ntdll.dll
Berichtskennung: 03fc115c-298e-4b1c-aa3b-5a8cd8a30583
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:


any ideas ... ?
Regards
Bernd
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Question by:Eciatasa
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LVL 94

Expert Comment

by:John Hurst
ID: 41785053
Try the following:

System File Checker:

Open cmd.exe with Run as Administrator and run SFC /SCANNOW.
Allow to complete, restart or, preferably, shut down the computer and then start up again.
Test to see if the problem has been corrected.

DISM:

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test

If neither of these work, do a Repair Install from the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.
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Author Comment

by:Eciatasa
ID: 41785064
Windows 10 1607 is fresh installed, updates installed too, hardware drivers up to date. Tried this on 5 different computers. all the same.
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LVL 94

Expert Comment

by:John Hurst
ID: 41785070
I assume the physical network is OK, and since all machines are having the same issue, it must then be a server issue. No problem for me with Windows 10.

What Antivirus do you have? Some AV products have issues with Windows 10.
It is not likely firewall (that would not cause Windows to crash).
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Author Comment

by:Eciatasa
ID: 41785077
Network is working in general, tried without any AV, too.
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Author Comment

by:Eciatasa
ID: 41785083
latest test was with Windows 10 1607 64Bit fresh install without any extra software installed
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LVL 94

Expert Comment

by:John Hurst
ID: 41785087
Can you share a drive on a different computer and then test. Does Windows 10 still crash?
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Author Comment

by:Eciatasa
ID: 41785101
It works if the share is on another Windows 10 computer. but I just copied that one folder.
If I copy that one folder to the same server but not in 5 subdirectories it works from that server, too.
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Author Comment

by:Eciatasa
ID: 41785103
the path is longer than 128 characters
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Author Comment

by:Eciatasa
ID: 41785106
if I use the UNC-path it works. could it be a path that is too long?!
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Accepted Solution

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John Hurst earned 500 total points
ID: 41785110
the path is longer than 128 characters

You should have said. There is your problem. Path is too long and must be shorted.
You know the share works on another machine, so not a Windows 10 issue.

Shorten the path and you should be good to go.
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Expert Comment

by:John Hurst
ID: 41785131
Thanks for the earlier updates and I was happy to help you resolve this.
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