troubleshooting Question

vdi vmware

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VMwareVirtualizationWindows 7
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HI expert,

how do i connect to user session vdi in vcenter web , i logged on vcenter\web and launched console /  vmrc , if i launch "console "or "vmrc" on non-active user's session then it showed desktop fine , but if i wanted connect to user vdi desktop during user on it then it showed "dark screen". i just wanted to connecting to same desktop user on it so i can troubleshoot just liked temview , logmein etc....

many thanks in advance all ,
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