?
Solved

HP Deskjet 3050 J610a won't install on additional Windows 10 laptop

Posted on 2016-09-06
6
Medium Priority
?
61 Views
Last Modified: 2016-10-04
Here's the original setup:
A wireless network, originally with an iMAC, a Windows 10 laptop and an HP Deskjet 3050 J610a printer, all 3 connected wirelessly to a Vodafone 4G wireless router. Everything works fine.

Now the customer adds a second Windows 10 laptop onto the wireless network. All works fine except for adding the printer to the new laptop. The correct HP software has been downloaded and "installed" and the printer shows up as on line under Devices and Printers on the new laptop, but the printer status is "Driver unavailable".

I have tried every combination of HP software and installation methods but I always get the same result. I have followed all the HP trouble shooting software but it makes no difference.  I have tried all combinations of Windows "Add printer" but again the same result. I uninstall all relevant HP software (as far as I can tell) each time I try again, but it has no effect.

The new laptop will happily connect to other HP printers and the HP3050 J610a can be connected onto other networks. In any case it already connects fine on the original Windows 10 laptop, why not the new one?

Even if I try and initially install the printer by USB cable, it makes no difference. The result is always Status: "Driver not available".

I have temporarily uninstalled any anti-virus software and disabled Windows firewall, but it makes no difference.

So why does this particular printer not install on this particular laptop?

Can anyone shed any light on this issues?
0
Comment
Question by:socross
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
6 Comments
 
LVL 38

Expert Comment

by:hdhondt
ID: 41787290
Have you tried doing a Windows repair on that PC?

You can also try running SFC /SCANNOW
0
 
LVL 12

Assisted Solution

by:Sandeep
Sandeep earned 1000 total points (awarded by participants)
ID: 41799800
Why you don't try by just sharing the printer on one of the Laptop on which it is working and then your new Machine will be able to print through your working Laptop. I know this is not a solution, but workaround so your work don't hamper.
0
 
LVL 12

Assisted Solution

by:Sandeep
Sandeep earned 1000 total points (awarded by participants)
ID: 41799807
Also can you advise whether your both Laptop with Win 10 OS are at same Windows patch levels?
0
 
LVL 24

Accepted Solution

by:
Brian B earned 1000 total points (awarded by participants)
ID: 41799974
I think Sandeep is on the right track, but I would also suggest you uninstall all the HP software from the new laptop before you try this.

To me it sounds like a corrupt driver. So perhaps installing a different driver might work for this printer, or see if there is a new driver version.
0

Featured Post

WordPress Tutorial 3: Plugins, Themes, and Widgets

The three most common changes you will make to your website involve the look (themes), the functionality (plugins), and modular elements (widgets).

In this article we will briefly define each again, and give you directions on how to install them.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Determining the an SCCM package name from the Package ID
When asking a question in a forum or creating documentation, screenshots are vital tools that can convey a lot more information and save you and your reader a lot of time
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Hi friends,  in this video  I'll show you how new windows 10 user can learn the using of windows 10. Thank you.
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question