Solved

HP Deskjet 3050 J610a won't install on additional Windows 10 laptop

Posted on 2016-09-06
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Last Modified: 2016-10-04
Here's the original setup:
A wireless network, originally with an iMAC, a Windows 10 laptop and an HP Deskjet 3050 J610a printer, all 3 connected wirelessly to a Vodafone 4G wireless router. Everything works fine.

Now the customer adds a second Windows 10 laptop onto the wireless network. All works fine except for adding the printer to the new laptop. The correct HP software has been downloaded and "installed" and the printer shows up as on line under Devices and Printers on the new laptop, but the printer status is "Driver unavailable".

I have tried every combination of HP software and installation methods but I always get the same result. I have followed all the HP trouble shooting software but it makes no difference.  I have tried all combinations of Windows "Add printer" but again the same result. I uninstall all relevant HP software (as far as I can tell) each time I try again, but it has no effect.

The new laptop will happily connect to other HP printers and the HP3050 J610a can be connected onto other networks. In any case it already connects fine on the original Windows 10 laptop, why not the new one?

Even if I try and initially install the printer by USB cable, it makes no difference. The result is always Status: "Driver not available".

I have temporarily uninstalled any anti-virus software and disabled Windows firewall, but it makes no difference.

So why does this particular printer not install on this particular laptop?

Can anyone shed any light on this issues?
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Question by:socross
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6 Comments
 
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Expert Comment

by:hdhondt
ID: 41787290
Have you tried doing a Windows repair on that PC?

You can also try running SFC /SCANNOW
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by:Sandeep
Sandeep earned 250 total points (awarded by participants)
ID: 41799800
Why you don't try by just sharing the printer on one of the Laptop on which it is working and then your new Machine will be able to print through your working Laptop. I know this is not a solution, but workaround so your work don't hamper.
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by:Sandeep
Sandeep earned 250 total points (awarded by participants)
ID: 41799807
Also can you advise whether your both Laptop with Win 10 OS are at same Windows patch levels?
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by:
Brian B earned 250 total points (awarded by participants)
ID: 41799974
I think Sandeep is on the right track, but I would also suggest you uninstall all the HP software from the new laptop before you try this.

To me it sounds like a corrupt driver. So perhaps installing a different driver might work for this printer, or see if there is a new driver version.
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