Solved

Can't install printer driver

Posted on 2016-09-06
10
56 Views
Last Modified: 2016-09-06
Keep Getting error message

A problem occurred while preparing to install software to your system please restart the computer and run this installer again

Windows 10

Laserjet Pro 400 m401 printer
0
Comment
Question by:slingingshot15
  • 6
  • 4
10 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 41786205
Remove the printer from Devices and Printers if it is sitting there.
Now go to Devices and Printers, Printer Server Manager, Drivers Tab and remove the applicable drivers.
Look in Programs and Features for any HP bits and remove these.

Shut down, start up and try installing the printer again.

Please let us know.
0
 

Author Comment

by:slingingshot15
ID: 41786248
Had around 4 printers and I remove all but same problem
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41786257
1. Did you remove all the drivers?

2. Did you get the newest Windows 10 Drivers for your system. HP put out new Windows 10 drivers AFTER Windows 10 had been introduced.

I have HP 600 series printers running on Windows 10 and HP OfficeJet printers running on Windows 10.  I do not have an HP 400 printer to try.
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:slingingshot15
ID: 41786265
How can I check in Windows 10 if I removed all the drivers??

Go in device manager??
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41786269
Here is the page for the LaserJet 400 M401 drivers that include Windows 10 64-bit and 32-bit drivers

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5096261
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41786273
How can I check in Windows 10 if I removed all the drivers??

Open Devices and Printers and click once on any printer or printer device. A new Sub Menu opens call Printer Server Management. Click on the Drivers tab and remove applicable drivers.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41786282
You can also start Administrative Tools, Print Management and Drivers are in there also.
0
 

Author Comment

by:slingingshot15
ID: 41786553
Ok only 2 drivers not uninstall that is Microsoft enhanced point and print compatibility driver currently in use
0
 

Author Comment

by:slingingshot15
ID: 41786554
No luck
0
 
LVL 93

Accepted Solution

by:
John Hurst earned 500 total points
ID: 41786723
The drivers are there on the HP website, so try a Windows 10 Repair Install and keep everything.

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
DHCP lease duration / Migration 8 53
I tunes, androids and windows 10 3 34
No Wireless Networks Visible In Windows 10 7 52
Install both Office 2010 and 2013 4 37
Windows 10 introduced a new kind of product activation called Digital Entitlement, in addition to using the conventional product key activation. In this article I investigated the detail of such activation and provide some tips so you can understand…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

778 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question