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Can't install printer driver

Posted on 2016-09-06
10
Medium Priority
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Last Modified: 2016-09-06
Keep Getting error message

A problem occurred while preparing to install software to your system please restart the computer and run this installer again

Windows 10

Laserjet Pro 400 m401 printer
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Question by:slingingshot15
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10 Comments
 
LVL 98

Expert Comment

by:John Hurst
ID: 41786205
Remove the printer from Devices and Printers if it is sitting there.
Now go to Devices and Printers, Printer Server Manager, Drivers Tab and remove the applicable drivers.
Look in Programs and Features for any HP bits and remove these.

Shut down, start up and try installing the printer again.

Please let us know.
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Author Comment

by:slingingshot15
ID: 41786248
Had around 4 printers and I remove all but same problem
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LVL 98

Expert Comment

by:John Hurst
ID: 41786257
1. Did you remove all the drivers?

2. Did you get the newest Windows 10 Drivers for your system. HP put out new Windows 10 drivers AFTER Windows 10 had been introduced.

I have HP 600 series printers running on Windows 10 and HP OfficeJet printers running on Windows 10.  I do not have an HP 400 printer to try.
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Author Comment

by:slingingshot15
ID: 41786265
How can I check in Windows 10 if I removed all the drivers??

Go in device manager??
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 41786269
Here is the page for the LaserJet 400 M401 drivers that include Windows 10 64-bit and 32-bit drivers

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5096261
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LVL 98

Expert Comment

by:John Hurst
ID: 41786273
How can I check in Windows 10 if I removed all the drivers??

Open Devices and Printers and click once on any printer or printer device. A new Sub Menu opens call Printer Server Management. Click on the Drivers tab and remove applicable drivers.
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LVL 98

Expert Comment

by:John Hurst
ID: 41786282
You can also start Administrative Tools, Print Management and Drivers are in there also.
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Author Comment

by:slingingshot15
ID: 41786553
Ok only 2 drivers not uninstall that is Microsoft enhanced point and print compatibility driver currently in use
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Author Comment

by:slingingshot15
ID: 41786554
No luck
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LVL 98

Accepted Solution

by:
John Hurst earned 2000 total points
ID: 41786723
The drivers are there on the HP website, so try a Windows 10 Repair Install and keep everything.

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.
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