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Is there a third party support service available for single person IT providers?

Posted on 2016-09-06
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Last Modified: 2016-09-26
My IT support operation has grown, however not enough to support a full-time employee (besides myself). is there a service available that can provide coverage when I am out of town? I spoke with another IT provider years ago who mentioned Ingram Micro, but I haven't had any luck finding such as service.

thanks
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Question by:Larry Goode
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7 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 41786628
With "out of Town", which Town, Country Continent do you mean? If there is no need for physical access to the hardware, things can probably be done remotely to a large extent, and the Experts-Exchange would be a great source, for example via Gigs or Live!.
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Author Comment

by:Larry Goode
ID: 41786660
For the most part my operations are remote, however if a server crashes, etc... I would need coverage. ideally it would be nice to have someone available to handle the password resets and new application installs while I'm away. I just can't hire someone.
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LVL 37

Assisted Solution

by:ArneLovius
ArneLovius earned 125 total points (awarded by participants)
ID: 41786679
Some larger managed service providers might be able to offer you "holiday" cover, but it might be simpler to make friends with a local "competitor" to cover each others holidays,

I would go probably go with hiring a contractor, but pairing up with somebody else in the vicinity might be a lot easier, and provide more opportunities for both of you.
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LVL 88

Assisted Solution

by:rindi
rindi earned 125 total points (awarded by participants)
ID: 41786688
Then probably Gigs would be a good option. For visits to sites one would have to know your location.
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Author Comment

by:Larry Goode
ID: 41786806
I hear ya about EE gigs, but am looking for someone or a company that can cover remote operations and the occasional onsite job. Unfortunately it looks like I need to hire someone which is what I do not want to do.
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LVL 96

Accepted Solution

by:
Lee W, MVP earned 250 total points (awarded by participants)
ID: 41787060
Where are you?  In general, the best solution for this is to NETWORK.  Join local user groups, get to know other consultants in the area - odds are some of them know things you don't... and you know things they don't.  I'm part of a group that covers each other and helps each other out on projects.  If I'm out of town and an emergency situation arises, I call any of a dozen different people who can go on site and cover for me.
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LVL 37

Expert Comment

by:ArneLovius
ID: 41815721
if you can;t hire, then partner
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