Solved

Windows 10 Cross Browser Blurry

Posted on 2016-09-06
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Last Modified: 2016-09-13
Hi All,

I'm having a really annoying issue where I can't read some sites.  Doesn't matter the browser, (Edge, Chrome) . . . the issue remains the same.  I've done a lot of lookups and the most popular one is to disable direct write in chrome . . . however my version of chrome (Version 53.0.2785.89 m (64-bit)) doesn't offer to disable direct write.

Suggestions?

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Question by:Kyle Abrahams
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Expert Comment

by:John Hurst
ID: 41786857
What site?  Have you tried IE11?

That looks like a font rendering issue.
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Author Comment

by:Kyle Abrahams
ID: 41786861
Hi John,

That's coming from foxnews but there's a bunch of sites with similar issues.  Agreed it's a font rendering issue but how do I fix it?  I have a different PC with chrome / windows 10 that's not having this issue.  Unfortunately they're at different locations so hard to compare for a delta.

Thanks,

Kyle
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Expert Comment

by:John Hurst
ID: 41786863
Fox news is working here on my Windows 10 IE 11 machine.

I would get new drivers for and install BIOS, Chipset and Video (very important).
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Expert Comment

by:Dave Baldwin
ID: 41786916
And make sure you are using the correct resolution for the screen.  Using a screen setting that is higher or lower than the monitor resolution can cause odd problems.  Also, make sure your 'zoom' is set to 100%.
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Author Comment

by:Kyle Abrahams
ID: 41786988
Chipset and video drivers have been installed / updated.  Unfortunately no luck.

Screen resolution is correct . . . again it's only for some sites which makes me think it's font specific.  

This has been driving me nuts for the past few weeks (have been looking into it on and off).  Keep the suggestions coming.  Am heading home for the night but will report back in the AM.

Thanks for the help.
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by:John Hurst
ID: 41787011
It may be site specific, although I can use Fox News.

If you wish, you can try a Windows 10 Repair Install. You can keep everything so no harm in trying.

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.
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Author Comment

by:Kyle Abrahams
ID: 41788372
The re-install (keep everything) didn't have an effect.  I realize that the issue is isolated to this machine, but the question is what's causing it to be that way?
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Expert Comment

by:John Hurst
ID: 41788477
I will do some searching.

BIOS, Chipset, Video drivers, Resolution change, reinstall Windows does not fix this.

Strange.
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Author Comment

by:Kyle Abrahams
ID: 41788727
I hear you and I've been pulling my hair out.  Will also try to narrow it down to see if it's a font specific thing.
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Expert Comment

by:John Hurst
ID: 41788732
I cannot find anything. Fox News works fine for me.

Are you using a US installation and US English or did you change the Language and Region settings.
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Expert Comment

by:John Hurst
ID: 41788739
Go to IE 11, Tools, Internet Options, Advanced and change Rendering to Software Rendering. I always use Software Rendering.  You have to restart the computer.

Now try the site in IE 11 with the above change.
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Author Comment

by:Kyle Abrahams
ID: 41788791
Software rendering was already enabled.  Note IE 11 looks a little bit better than edge or chrome, but would prefer to stay latest and greatest.  Again I know other computers can display this fine, so it's just a matter of what's wrong with this one.
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Expert Comment

by:John Hurst
ID: 41788797
If you are willing and if you can see that the issue is limited to just this computer, back up, check the backup, format, and then reinstall Windows, update, check the website. Assuming OK, install software and recover data.

I think legacy software could cause this but it would be hard to figure out which one.
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Accepted Solution

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Kyle Abrahams earned 0 total points
ID: 41790115
It definitely was a fonts issue.  I ended up taking all of the fonts (c:\windows\fonts) from a known good machine.  Deleted all the fonts I could on the bad machine.  Then copied the fonts into this folder and got it to work.

Thanks for the help.
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Author Closing Comment

by:Kyle Abrahams
ID: 41795703
Fixed it myself.
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