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Cannot access certain web sites

Posted on 2016-09-06
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Last Modified: 2016-10-04
Windows 10 pro machine

I cannot get to globalrelay.com.  Using, Internet Explorer, Chrome, edge or outlook.  Message is this page cannot be displayed

I've flushed the DNS, reset the settings in the browsers to the original settings,
ran Malwarebytes -  no problems found
Turned off the Windows firewall - nothing, , turned it back on
Turned off the Router Firewall - nothing, turned it back on
Changed the machines ip address, no reason just because
change the DNS to google, no luck
Restored the machine back to the last check point

I'm out of ideas
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Question by:c7c4c7
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by:Dr. Klahn
Dr. Klahn earned 150 total points (awarded by participants)
ID: 41787148
You might try this:  Bring up a command window and nslookup the target site.  See if your system can resolve an address for the target system.  If so, see if you can ping it.  This may give some insight.

Alternative:  Download a copy of the Tor browser.  If Tor can get to the target site, then there's a problem somewhere in your system.  (Tor bypasses local filtering.)  If that should be the case, then check the hosts file to see if something has blacklisted the target site.
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Author Comment

by:c7c4c7
ID: 41787193
nslookup finds site, ping times out

Didn't use tor, new development - all devices behind the router has the same problem.  iphones, ipads, laptops, desktops, etc..
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Dave Baldwin earned 350 total points (awarded by participants)
ID: 41787277
I have no trouble reaching globalrelay.com with IE8, Firefox, and Chrome on Windows XP and IE11, Firefox, Chrome, and Opera on Windows 7.  Note that globalrelay.com switches immediately to 'https' so if there is anything blocking an 'https' connection, you won't be able to connect.
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by:c7c4c7
ID: 41787943
Yes, I inow. If go somewhere else I have no problem either
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Expert Comment

by:Dave Baldwin
ID: 41788297
Ping / traceroute times out from here too although I can still access the site.  It gets an 'A' rating https://www.ssllabs.com/ssltest/analyze.html?d=globalrelay.com .
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Author Comment

by:c7c4c7
ID: 41788843
The latest is that when I perform a tracert to globalrelay.com it makes it to Global Relay and disappears into the black hole.  They are working on it and I will fill in their findings when I have them.

To me it seems as though the IP address has been banned although they claim that they don't do that
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Author Comment

by:c7c4c7
ID: 41800141
Our ISP is Comcast and the email provider is Global Relay, neither is accepting responsibility for the problem.  Currently we are accessing the email by accessing another machine in a remote office to get our email.

Friday night the DHCP IP address  lease expires, we are going to have the Gateway turned off at that time and when the Gateway is plugged back in hopefully it will get a new IP address, I'm hoping the IP address has been blacklisted somewhere and that by getting a different IP address the problem will be resolved.

Comcast claims they cannot force a new IP address to the Gateway any other way.

More to follow
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by:Dr. Klahn
ID: 41827703
EE system emailed and requested a closure of this stale question
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