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Microsoft Outlook 2007 Crash on start

Posted on 2016-09-07
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Last Modified: 2016-11-22
Hello,
I have a problem with Outlook 2007 on New Dell Laptop running windows 7 (as of Sept 2016). Outlook crash upon start with the following message in Event Log:
Faulting Application name: OUTLOOK.EXE, version 12.6661.5003, time stamp: 0x4fa2a9e1
Faulting module anme: OLMAPI32.DLL, version 16.0.7167.6539, time stamp: 0x57ad47d8
Exeption code: 0xc0000005
Fault offset: 0x00089864
Faulting process id: 0x888
etc...

The event ID: 1000

I spent many hours serching in the Microsoft community and Googled the error as well with no result so far.

Windows 7 is up to date (as of sept 7 2016) and I did try the SCANPST apps in Windows and it found error but did not really fixed the problem.

Anybody had this issue and found a solution?

Thanks
Pierre
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Comment
Question by:Pierre Forest
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6 Comments
 
LVL 9

Expert Comment

by:Ibrahim Benna
ID: 41787709
Have you tried to do a repair on the office installation? Also how is this a new laptop if it has Outlook 2007 and Windows 7??
0
 
LVL 97

Expert Comment

by:John Hurst
ID: 41787727
In addition to the above, make a new, test Windows User Profile (Account). Log into the new Windows Account, set up Outlook and test.

Does it work in the new Windows Account.
0
 

Author Comment

by:Pierre Forest
ID: 41787733
Our company stick with Windows 7 still...We haven't move to all the new stuff yet...managers decision:(
Believe it or not, we still have some Desktop running Windows XP...What can I say? it is a manager policy decision: to use those things as long as they are alive...
Andno I haven't tried the repair office...I will and let you know the result.
0
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Accepted Solution

by:
Pierre Forest earned 0 total points
ID: 41787907
Forget it guys....Never Mind....I found the solution myself. The Laptop came with Office 2016 pre-installed in them. Office 2016 was conflicting with the Office 2007 installation.
I just unistalled the Office 2016 copy from the system and now everything is working just fine.

Thnaks for your help anyway.

Hope my post can help other users.
0
 
LVL 97

Expert Comment

by:John Hurst
ID: 41787913
You should have mentioned how the laptop came as it is a known solution to uninstall Office 2016 before installing Office 2007.
1
 

Author Closing Comment

by:Pierre Forest
ID: 41793927
I tried other people solution without success, search a little more On-line for other hints. I felt that it was due to some incompatibility issue...tried what my "guts" told me to do...and it worked.
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