Solved

mc9090 problem with pocket internet explorer

Posted on 2016-09-07
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Last Modified: 2016-09-13
We have multiple MC9090s used for mobile warehouse management. the WMS runs in a web browser so it is accessed though pocket internet explorer.
Because there seems to be a remembered user and password on the device and the user and password is unknown the device will not access the main intranet web page. Therefore the devices are useless.  When you go to the page you get " database log in failed", "an invalid username\password caused log in to the database to fail, verify the username and password." But there is no way to do so. I have Googled my fingers to the bone for a week and am through. Guess I will toss them in the trash.
The software vendor says its not their fault (of coarse) but never the less I have two useless mc9090 devices.
its a matter of time until employees figure out that all they have to do is enter a bogus password and click remember and the devices are rendered useless. They will say:"I cant do my job, IT cant get the scanners working, we will be outside smoking cigarettes if you figure it out"
clearing cache, cookies, temp files etc... does not help. Anybody know how to fix these? I don't know how to set them back to factory. a cold boot doesn't do it.
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Question by:donrbrowning
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LVL 35

Expert Comment

by:Kimputer
ID: 41787979
Try removing regkeys in the
HKCU\system\Credentials\Type\2\ regions (try subkeys as well)
Reboot, then connect again, hopefully a prompt will appear.
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Author Comment

by:donrbrowning
ID: 41788160
sorry, but I don't have a clue how to do that.
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Expert Comment

by:Kimputer
ID: 41789194
First you have to install one of the free regedit programs out there. Then start it, navigate to the Hotkey_current_user etc key, and start deleting the keys.

https://techjourney.net/download-free-phm-registry-editor-for-windows-mobile/
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Author Comment

by:donrbrowning
ID: 41789591
i will have to figure out how to down load it. that particular site is blacklisted by our firewall.
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Author Comment

by:donrbrowning
ID: 41789601
Cant seem to find a site that has it that doesn't want to "install lots of free software" with it.
you know the kind where the license agreement says you give them permission to do whatever they want with your computer and information. bummer...
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Expert Comment

by:Kimputer
ID: 41789613
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Author Comment

by:donrbrowning
ID: 41789640
sorry to be a pain.
both links return privacy errors and the browser will not let me open the pages.
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Expert Comment

by:Kimputer
ID: 41789673
Holy cr@p, talk about overkill.
Try your files here:
http://kimputer.is-a-geek.com/files/pocket/
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Author Comment

by:donrbrowning
ID: 41789707
finally got it. ran install, now what? cant find instructions? don't know what to do.
how do you get it on the device or do you?
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Expert Comment

by:Kimputer
ID: 41789717
One option, copy the .cab file onto the device and run it on the device to install the app.
Option two, use the MSI installation on a PC, but have the device connected through USB to the PC (and have it correctly synced). During the installation, it will push the app to the device.
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Author Comment

by:donrbrowning
ID: 41789771
do i run all 11 cab files?
see, you have to understand that I dont know what your talking about and have never done this before.
please be specific because it greek to me.
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Expert Comment

by:Kimputer
ID: 41789780
There's something wrong. after you copy it to the device, If you click a .cab file on the device itself, it shouldn't unpack it, it should start an installation procedure.
Do you know exactly what the OS version is? (WM5/WM6?etc)
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Author Comment

by:donrbrowning
ID: 41789807
wm5.0
got it installed after clicking on all 11 cab files Yea!!!
now cant find reg keys mentioned at beginning.
i think i'll just smash devices with a hammer.
i only have many hours (over 8) in trying to trouble shoot this.
at some point it becomes cheaper to buy new ones.
starting to sense my frustration yet?
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LVL 35

Expert Comment

by:Kimputer
ID: 41789811
Following the registry trail, where does it stop?

If HKCU\system\Credentials\Type\ exists
but HKCU\system\Credentials\Type\2 doesn't, then list what IS listed instead.
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Author Comment

by:donrbrowning
ID: 41789826
HKEY_CURRENT_USER\SYSTEM\      
AND THATS IT----EMPTY EXCEPT FOR hkcu\syste\state
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LVL 35

Expert Comment

by:Kimputer
ID: 41789836
Wow, talk about setbacks.

We'll turn to a full reset then (not desired solution, still the best available):
Go to http://kimputer.is-a-geek.com/files/pocket/ again, there's one new file.
Unpack on the PC, read the readme.txt file for the steps you need to take.
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Author Comment

by:donrbrowning
ID: 41789839
thanks  give me some time
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Author Comment

by:donrbrowning
ID: 41795924
i had to send the now three MC9090s out to be re flashed. above my skill level and time to play with these silly things.
Re flashing the units is really not a solution. there has to be a way to fix these without re loading everything. Thats like a spark plug goes bad and the answer is to rebuild the motor.
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Accepted Solution

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Kimputer earned 500 total points
ID: 41795931
Sadly, I see no other way. More people have come across this horrible issue, and MS did NOT build in a way to solve it easily. They built a way to save something, then always use that same entry to connect, with no way to modify it (no way exposed to the user that is, not even programmatically).
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Author Closing Comment

by:donrbrowning
ID: 41796368
thanks!
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