lgg733
asked on
Cannot get outlook 2013 connected to exchange 2016
Migrated from exchange 2003 to 2016. Can access accounts via webmail however when trying to connect via outlook 2013 from a windows 10 box I receive "The connection to Microsoft Exchange is unavailable. Outlook must online or connect to complete this action."
Have already tried everything here https://support.microsoft.com/en-us/kb/3032395 and https://support.microsoft.com/en-us/kb/3097392
Any other ideas?
Have already tried everything here https://support.microsoft.com/en-us/kb/3032395 and https://support.microsoft.com/en-us/kb/3097392
Any other ideas?
ASKER
Cannot get into the actual application because no account is set up.
ASKER CERTIFIED SOLUTION
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Can you run the autodiscover test from https://www.testexchangeconnectivity.com/ and provide the results?
NOTE: Redact any private information like public IP addresses or public domain names if you don't want those made public in this forum.
NOTE: Redact any private information like public IP addresses or public domain names if you don't want those made public in this forum.
In the bottom right of your taskbar click the up arrow to show your hidden icons.
Hold the ctrl and right-click your outlook icon first click test email autoconfiguration to see if your settings in there are off, then go back and click connection status