?
Solved

Strange Characters in Emails

Posted on 2016-09-07
2
Medium Priority
?
93 Views
Last Modified: 2016-09-08
I've been questioned multiple times recently from users that some of the emails they receive have some strange characters in them instead of a certain punctuation mark or symbol. This is only on emails coming from outside the organization and I did recently add a rule to include a banner message on every incoming external email so I'm not sure if that's what is causing it or if it's something on the senders end. Below is an example of what I'm talking about. The top one is what it looks like in the email and the bottom is what it looks like if I click on a link in the email for a mobile friendly format. It changes the registered trademark symbol and doesn't include the dot, like on the second line. I wasn't sure if this is anything we can control or not. Thanks.

FIPCO� Compliance & Software Forum: Loan + Mortgage
October 12-13 � Stevens Point
 
FIPCO® Compliance & Software Forum: Loan + Mortgage
October 12-13 · Stevens Point
0
Comment
Question by:itgolfer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 42

Accepted Solution

by:
Adam Brown earned 2000 total points
ID: 41788851
That is caused by the message utilizing a raw text format for transmission. If it is sent using raw text, it will be received in Raw text, which causes special characters to get screwed up. Also, if the transport rule you wrote to create the banner is not written in HTML, it will default to a raw text addition, so those special characters will get garbled. Switching to Mobile Friendly converts everything in it to HTML for better viewing on a small screen, so it shows up properly at that point.

Try writing the signature in HTML instead of just copying and pasting it in.
0
 

Author Comment

by:itgolfer
ID: 41789498
Thanks, I'll give that a shot.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Suggested Courses

718 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question