Excel document freezes.
We have a user computer running Windows 10 with recent upgrade of Office 2013 from Office 2010.
The user has to open up multiple Excel documents on that computer from the local C drive. Those Excel documents were created in Office 2007 and 2010.
Occassionally, when she was in the middle of working on one of the opened documents, the spreadsheet freezes. She clicks on anywhere on the spreadsheet and it has no response. She is however able to save her document - this is the only good thing.
To gain control again, the user has to click the Excel icon and close all documents.
If you have a clue, please advise.
The user has to open up multiple Excel documents on that computer from the local C drive. Those Excel documents were created in Office 2007 and 2010.
Occassionally, when she was in the middle of working on one of the opened documents, the spreadsheet freezes. She clicks on anywhere on the spreadsheet and it has no response. She is however able to save her document - this is the only good thing.
To gain control again, the user has to click the Excel icon and close all documents.
If you have a clue, please advise.
FOX
have you pulled in the latest updates for office 2013?
Are they big files?
What RAM does the machine have?
Just thinking that the machine might be running out of resource
What RAM does the machine have?
Just thinking that the machine might be running out of resource
ASKER
everything was fine when he was using Excel 2010.
I will check the file size.
I will check the file size.
ASKER CERTIFIED SOLUTION
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I have recommended this question be closed as follows:
Accept: Brian B (TBone2K) (https:#a41791470)
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frankhelk
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I have recommended this question be closed as follows:
Accept: Brian B (TBone2K) (https:#a41791470)
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.
frankhelk
Experts-Exchange Cleanup Volunteer