Have a call center/answering service with 150 lines. our VOIP phone equipment is in our office. it sucks, call quality not that great, and i can't do half the things i was quoted. looking to move to another provider.
need recommendations on a good company, service, hardware and i'm thinking i want to go to a cloud based host. i like the thought that if one of my operators has to run out i can be in another city with a phone, plug into internet and be running.
what are some of the pratfalls that i need to be on the lookout for when switching? kinda new to this VOIP thing and reading up on it. all i know is the setup that AT&T promised me a couple months ago is not the setup that i have.