Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Paperport 14.5

Posted on 2016-09-07
2
Medium Priority
?
49 Views
Last Modified: 2016-09-26
I have used Paperport  for years to scan my documents for my investment and Insurance business and it has worked very well but there have been times it failed me and when I must have inadvertently downloaded Windows 10 I was having major issues with Paperport 14.  I then turned to my Vcom premium support experts and they somehow installed 14.5 on my system.  I has worked ok until today when I attempted to look at a TIFF file and PP 14.5 crashed multiple times.  I downloaded the Std Patch 1 and it still crashed.  What should I do?
0
Comment
Question by:Clark Austin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
2 Comments
 
LVL 55

Accepted Solution

by:
Joe Winograd, EE MVE 2015&2016 earned 2000 total points (awarded by participants)
ID: 41788685
Hi Clark,
PP14.5/Patch1 is the only PaperPort that is Windows 10-compliant, so make sure that it is installed. If Help>About shows that 14.5 is not installed, this EE article explains how to get it (at no cost if you have a 14.x license):
PaperPort 14 - Free Upgrade to Version 14.5

When 14.5 is installed, this EE article explains how to tell if you have Patch 1 installed:
How to install the Patch 1 update for PaperPort 14.5

If it's not installed, follow the instructions in there to install it (also at no cost).

Even if PP14.5/Patch1 is already installed, sometimes a reinstall will solve problems, so that's what I'd recommend next. Do not use a registry cleaner, like CCleaner, or an aggressive uninstaller, like Revo. I have seen products like those cause enormous grief. Follow the uninstall advice in my PP14.5 article, using Nuance's own Remover Tool, if necessary.

If it still crashes after a fresh install of PP14.5/Patch1, it could be due to corrupt metadata, in which case, try this. Exit PP, then use File Explorer on the folder where the TIFF file is and delete these files (PP will rebuild them next time it runs):

.ppinfocache
maxdesk.ini2
PP11Thumbs.ptn
PP11Thumbs.ptn2

They have the Hidden attribute so you'll have to set your File Explorer Options to show them:

Control Panel
File Explorer Options
View
Tick the radio button "Show hidden files, folders, and drives"

If you use All-in-One Search, you may want to delete the SearchVerity folders. They have the Hidden and System attribute, so you'll need to un-tick the radio button "Hide protected operating system files" in the same dialog mentioned above. Note that rebuilding the SearchVerity folders (the indexes for All-in-One Search) can take a long time, so I would try that only if the first step doesn't work.

Another idea is to try the tips in this EE article:
PaperPort 14 in Windows 10 - A First Look

Btw, although this is unrelated to your crashes with the TIFF file, I think it's a good idea to install the PP14 Scanner Connection Tool, as described in this EE article:
PaperPort 14 Scanner Connection Tool - Fix Scanning Problems in PaperPort 14

Regards, Joe
0
 
LVL 55

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 41815732
The steps in the selected post have fixed PaperPort 14.5 issues in W10 for many users.
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Invest in your employees with these five simple steps to improve employee engagement and retention.
Ever wonder what it's like to get hit by ransomware? "Tom" gives you all the dirty details first-hand – and conveys the hard lessons his company learned in the aftermath.
With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at some places to go…
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

670 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question