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Paperport 14.5

Posted on 2016-09-07
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Last Modified: 2016-09-26
I have used Paperport  for years to scan my documents for my investment and Insurance business and it has worked very well but there have been times it failed me and when I must have inadvertently downloaded Windows 10 I was having major issues with Paperport 14.  I then turned to my Vcom premium support experts and they somehow installed 14.5 on my system.  I has worked ok until today when I attempted to look at a TIFF file and PP 14.5 crashed multiple times.  I downloaded the Std Patch 1 and it still crashed.  What should I do?
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Question by:Clark Austin
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Joe Winograd, EE MVE earned 500 total points (awarded by participants)
ID: 41788685
Hi Clark,
PP14.5/Patch1 is the only PaperPort that is Windows 10-compliant, so make sure that it is installed. If Help>About shows that 14.5 is not installed, this EE article explains how to get it (at no cost if you have a 14.x license):
PaperPort 14 - Free Upgrade to Version 14.5

When 14.5 is installed, this EE article explains how to tell if you have Patch 1 installed:
How to install the Patch 1 update for PaperPort 14.5

If it's not installed, follow the instructions in there to install it (also at no cost).

Even if PP14.5/Patch1 is already installed, sometimes a reinstall will solve problems, so that's what I'd recommend next. Do not use a registry cleaner, like CCleaner, or an aggressive uninstaller, like Revo. I have seen products like those cause enormous grief. Follow the uninstall advice in my PP14.5 article, using Nuance's own Remover Tool, if necessary.

If it still crashes after a fresh install of PP14.5/Patch1, it could be due to corrupt metadata, in which case, try this. Exit PP, then use File Explorer on the folder where the TIFF file is and delete these files (PP will rebuild them next time it runs):

.ppinfocache
maxdesk.ini2
PP11Thumbs.ptn
PP11Thumbs.ptn2

They have the Hidden attribute so you'll have to set your File Explorer Options to show them:

Control Panel
File Explorer Options
View
Tick the radio button "Show hidden files, folders, and drives"

If you use All-in-One Search, you may want to delete the SearchVerity folders. They have the Hidden and System attribute, so you'll need to un-tick the radio button "Hide protected operating system files" in the same dialog mentioned above. Note that rebuilding the SearchVerity folders (the indexes for All-in-One Search) can take a long time, so I would try that only if the first step doesn't work.

Another idea is to try the tips in this EE article:
PaperPort 14 in Windows 10 - A First Look

Btw, although this is unrelated to your crashes with the TIFF file, I think it's a good idea to install the PP14 Scanner Connection Tool, as described in this EE article:
PaperPort 14 Scanner Connection Tool - Fix Scanning Problems in PaperPort 14

Regards, Joe
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by:Joe Winograd, EE MVE
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The steps in the selected post have fixed PaperPort 14.5 issues in W10 for many users.
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