This is using a MS Windows Server 2008 R2 as terminal server. users logging on to this server in order use few of the appln, such as, sap. However, a user feedback to me that she can't open excel spreadsheet with error "Microsoft Exel Viewer was stopped working", even attempt to open the excel console also failed. The excel version is 12.0.x. However, an ms word, with version 11.0.x is working fine.
Please see some of the details of this excel problem:
problem event name: BEX
application name: xlsview.exe
application version: 12.0.6219.1000
fault module name: stackhash_0a9e
Thanks in advance.