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Microsoft Exel Viewer was stopped working, why?

This is using a MS Windows Server 2008 R2 as terminal server. users logging on to this server in order use few of the appln, such as, sap. However, a user feedback to me that she can't open excel spreadsheet with error "Microsoft Exel Viewer was stopped working", even attempt to open the excel console also failed. The excel version is 12.0.x. However, an ms word, with version 11.0.x is working fine.

Please see some of the details of this excel problem:

     problem event name:    BEX
     application name:           xlsview.exe
    application version:         12.0.6219.1000
    fault module name:         stackhash_0a9e


Thanks in advance.
0
MichaelBalack
Asked:
MichaelBalack
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1 Solution
 
Davis McCarnOwnerCommented:
0
 
MichaelBalackAuthor Commented:
Hi Davis,

Sorry for the delay.

The culprit is the Excel compatibility pack, uninstall and solve the problem.
0
 
Davis McCarnOwnerCommented:
The OP solve his own problem and its a valid solution.
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