asked on Exchange 2013 Activesync connectivity issue
Hi,
Currently troubleshooting some issues with the activesync after a FW change.
So far not related to the FW change. Mail flow is working and all seems fine (logs from FW)
BUT.......
Activesync is not functioning correctly.
when using an device and adding a users account - Autodiscover does its part and find the mailbox and connects to the device.
So fra so good.
When opening the mailbox it is empty and states its waiting to be synched.
Manually synching does nothing.
Trying to set up the same account on a Sony Xperia give error on root certificate. Manually adding the exchange config gives access and all works.
Exchange :
When runnning -> test-activesyncconnectivit
Testing with a user i changed some of the auth settings in acticesync virtual directory in IIS just to be able to do some changes. The recyceld the syncapppool. The user could then send a mail from an Iphone. Testing test-activesyncconnectivit
I have gone through the SSL certificate on the Exchange (it's a DAG) servers. Only issue i could find was that the SSL certificate was in SHA-1 and that would be on the deprecate plan for 1/1-17.
So, Any suggestion to where the issue resides ?
Currently troubleshooting some issues with the activesync after a FW change.
So far not related to the FW change. Mail flow is working and all seems fine (logs from FW)
BUT.......
Activesync is not functioning correctly.
when using an device and adding a users account - Autodiscover does its part and find the mailbox and connects to the device.
So fra so good.
When opening the mailbox it is empty and states its waiting to be synched.
Manually synching does nothing.
Trying to set up the same account on a Sony Xperia give error on root certificate. Manually adding the exchange config gives access and all works.
Exchange :
When runnning -> test-activesyncconnectivit
Testing with a user i changed some of the auth settings in acticesync virtual directory in IIS just to be able to do some changes. The recyceld the syncapppool. The user could then send a mail from an Iphone. Testing test-activesyncconnectivit
I have gone through the SSL certificate on the Exchange (it's a DAG) servers. Only issue i could find was that the SSL certificate was in SHA-1 and that would be on the deprecate plan for 1/1-17.
So, Any suggestion to where the issue resides ?
ExchangeEmail ServersMicrosoft IIS Web Server
Last Comment
Mr Woober
ASKER
Thanks for the response.
See attached picture for response from the test-activesyncconnectivit
Yes, I suspect some SSL issue but cant figure out where :)
I have just changed the SSL certificate on our webmail service. New certificate is created at Comodo. SHA256RSA. The self Signed is SHA-1
Self signed certificate in backend between servers.
exchange_activesync.png
See attached picture for response from the test-activesyncconnectivit
Yes, I suspect some SSL issue but cant figure out where :)
I have just changed the SSL certificate on our webmail service. New certificate is created at Comodo. SHA256RSA. The self Signed is SHA-1
Self signed certificate in backend between servers.
exchange_activesync.png
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ASKER
Thanks for the push in right direction :)
The issue was in services applied to different services.
The issue was in services applied to different services.
What error are you getting when running this? Seems to be pointing to an SSL issue based on the information provided so far, are you using a trusted certificate or a self-signed certficate?