troubleshooting Question

Calendar invites getting accidently routed to Shared mailbox in Outlook Office 365

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DominicFlag for Italy asked on
OutlookMicrosoft 365ExchangeEmail Servers
2 Comments1 Solution2058 ViewsLast Modified:
Hi ,

I have a client running Outlook 2016 on Office 365 - He has multiple shared mailboxes setup. He is getting an odd phenonmena where calendar invites, outside or inside his organisation are going to his shared mailbox (called help@...) as opposed to his personal one (simon@) which people are emailing to- Any subsequent replies to that invite continue going into the help box as well.
There are no rules running on the client end. What could be causing this?

Thanks
D
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