Solved

Need a Shared Contact list I can access in Outlook and in Office 365 Portal

Posted on 2016-09-08
5
111 Views
Last Modified: 2016-09-14
I need to be able to have a shared contact list that I can use as follows:
When I am sending out an email I want to be able to access the entries in this shared contact list by clicking on the "To" field and being able to see that shared contact list among the drop down option under "Address Books".

Currently I can do this in the Outlook client by using Public Folder contact list and right clicking on it, selecting Properties, Outlook Address Book tab and checking the box to "Show this folder as an email Address Book".
The problem is this type of Public folder is not view able from O365 OWA.

Does anyone have any options?

Thank you,
0
Comment
Question by:swfwmd2
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 41

Accepted Solution

by:
Vasil Michev (MVP) earned 250 total points
ID: 41789734
You simply need to add the PF as Favourite, it will show up in OWA -> People then. Or you can create a separate Address List and add the contacts there: https://technet.microsoft.com/en-us/library/jj983798(v=exchg.150).aspx
0
 

Author Comment

by:swfwmd2
ID: 41789781
Thank you for the quick response. I had tried that the Public Folders show up in People under Other Contacts. The issue is I consistently received the following notice from different PCs and different browsers. :
When I first click on the public folder name I get "Your request can't be completed right now. Please try again later"
Within 5-10 minutes, the contacts show up.

is this what you are seeing in your experience?
I have not yet had a chance to look that the you provided, but will do so soon
0
 
LVL 41

Expert Comment

by:Vasil Michev (MVP)
ID: 41789907
So far it has worked OK for me, but then again I'm not really using PF Contacts a lot. But if you are used to adding the PF as address book, the Address List solution might be better, it will be visible in Outlook and OWA without any additional steps.
0
 
LVL 16

Assisted Solution

by:Todd Nelson
Todd Nelson earned 250 total points
ID: 41793009
I have the same issue with a couple of customers not being able to view contacts in a public folder ... https://www.experts-exchange.com/questions/28965727/Public-Folder-Contacts-Not-Showing-Using-Office-365-OWA.html

Apparently, this is an MS issue as support informed us.

We worked around the issue by creating a shared mailbox and put the contacts in it.  By setting delegate permissions (full access) the customer was able access their contacts from Outlook or O365 OWA.
0
 

Author Comment

by:swfwmd2
ID: 41798224
After setting up public folders as favorites still had the problem. Contacted MS support and below is what they said:

We discussed the case with the senior peers and they have informed us that this is a known issue and the backend team is already working on it and the fix are been deployed on the affected users tenant. This issue should be resolved soon.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In-place Upgrading Dirsync to Azure AD Connect
This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question