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Fails to login to FTP Server

Posted on 2016-09-08
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Last Modified: 2016-09-08
IIS/FTP InstallIIS Mgr.PNGAccessing Shared Folder  from Another PCAccessing FTP server via IEFTP LoginFTP ErrorHi,
  I have set up FTP server on a domain joined PC  (OS: Windows 7 Professional).
  I installed FTP Extensibility, FTP Service and IIS Management Console.
  I opened IIS manager and created a FTP site and new FTP site is up and running.
  I can access three test files by doing \\192.168.1.166 from the PC on the same network.
  I can also view three test files when I run ftp://192.168.1.166.

  However if I run FTP program to access the FTP server (NetBIOS name: DISK, IP address: 192.168.1.166), I get an error.
 
   What do I need to do to be able to connect to the FTP server running from "DISK" PC?

Thanks.
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Question by:sglee
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13 Comments
 
LVL 15

Expert Comment

by:WalkaboutTigger
ID: 41790001
What do the firewall rules look like on the PC running the FTP server?  Is port 21

Make certain you followed the instructions here to ensure you have FTP properly configured.  

Based on the fact you're setting this up for linux backups, are the permissions at the NTFS level set appropriately for the user credentials you're attempting to use?  IIS permissions are set appropriately?

Error 10013 is a socket error, so I would look at this more from a firewall/router ACL perspective first.
0
 

Author Comment

by:sglee
ID: 41790121
Allowed in FirewallPermissionFTP AdvancedFTP Testing ResultIIS - FTP Site PropertiesFyi my Linux server can connect to this folder using the account 'cindy'.
If you want me to check other properties, please let me know which option you want me to check from IIS manager screenshot.
0
 
LVL 15

Expert Comment

by:WalkaboutTigger
ID: 41790303
From the root of the C: drive at a command prompt, can you type

CACLS C:\Backup
CACLS C:\Backup\Linux

Open in new window


and paste the results here in a code block?
0
NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

 
LVL 15

Expert Comment

by:WalkaboutTigger
ID: 41790311
When you're using WS_FTP_LE, what machine is it running on and what credentials are you using?

Is it different from your Linux box which can, apparently, backup to the FTP server using the FTP server''s local CINDY credentials?  Or is this presumption in error and the linux box is not successfully making backups yet?

I am trying to compartmentalize what does and does not work at the point and am trying to understand specifically what it is you're trying to accomplish.
0
 

Author Comment

by:sglee
ID: 41790324
C:\Users\cindy.DISK>CACLS C:\Backup
C:\Backup BUILTIN\Administrators:(ID)F
          BUILTIN\Administrators:(OI)(CI)(IO)(ID)F
          NT AUTHORITY\SYSTEM:(ID)F
          NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(ID)F
          BUILTIN\Users:(OI)(CI)(ID)R
          NT AUTHORITY\Authenticated Users:(ID)C
          NT AUTHORITY\Authenticated Users:(OI)(CI)(IO)(ID)C


C:\Users\cindy.DISK>CACLS C:\Backup\Linux
C:\Backup\Linux DISK\cindy:(OI)(CI)F
                BUILTIN\Administrators:(ID)F
                BUILTIN\Administrators:(OI)(CI)(IO)(ID)F
                NT AUTHORITY\SYSTEM:(ID)F
                NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(ID)F
                BUILTIN\Users:(OI)(CI)(ID)R
                NT AUTHORITY\Authenticated Users:(ID)C
                NT AUTHORITY\Authenticated Users:(OI)(CI)(IO)(ID)C
0
 

Author Comment

by:sglee
ID: 41790344
Backup in Linux FolderFrom Windows PCWS_FTP Login screenFTP in Browser(1) When you're using WS_FTP_LE, what machine is it running on and what credentials are you using?  --> I am using cindy and her password that I created in CompMgmt.msc. It is a local user account (not a domain user account) with administrative privilege.
(2) Is it different from your Linux box which can, apparently, backup to the FTP server using the FTP server''s local CINDY credentials? --> My Linux technician remotely connected to the Linux server and succescfully ran a backup to \\192.168.1.166\linux folder using cindy / password that I provided. Please see the screenshot.
From my computer (Win10) on the same network where this "DISK" computer resides, I can do \\192.168.1.166(or \\DISK) -  Please see the screen.  I can access the FTP server from Internet Explorer - Please see the screen.
However when I tried to connect using WS_FTP from my computer, it fails.
0
 
LVL 15

Expert Comment

by:WalkaboutTigger
ID: 41790419
Is the linux box using passive or active FTP?
What high-order ports do you have configured on IIS for FTP?
From WS_FTP have you specifically tried Active mode?  Passive mode?
0
 

Author Comment

by:sglee
ID: 41790570
(1) Is the linux box using passive or active FTP? ---> don't know because I do not manager Linux server. I will ask our Linux tech support person tomorrow.
(2) What high-order ports do you have configured on IIS for FTP? --> How do I find out the high order?
(3) From WS_FTP have you specifically tried Active mode?  Passive mode? --> Passive

I just tried to run WS-FTP from another computer (Windows 2008 Server) on the same network and now it works with the same credentials.

Remote FolderFTP Login
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LVL 15

Accepted Solution

by:
WalkaboutTigger earned 2000 total points
ID: 41790574
Is the the same version of WS-FTP LE on both?
If it is working on one and not the other, are both you tried on the same subnet?
Are there any firewall rules on the non-working workstation which could prevent this from working?  Anti-virus software?
0
 

Author Comment

by:sglee
ID: 41790575
I tried to run WS-FTP from my computer again, but it fails. It is very strange because I used the same credentials.
FTP Login Fail from my computer/Windows 10
0
 
LVL 15

Expert Comment

by:WalkaboutTigger
ID: 41790576
Same version of WS-FTP?
Check the firewall rules on both workstations and compare.
0
 

Author Comment

by:sglee
ID: 41790580
Yes they are the same version. Both computers are all in 19.168.1.x network.
I have Kaspersky both on my W10 PC and W2008 Server, however Windows 10 version is more full scale installation where as W2008 server has stripped down version due to the fact that it is a server where users connect to.
I am going to try to install WS FTP program on other workstations. Also I will try to run WS FTP after disabling Kaspersky on my W10 PC.
0
 

Author Comment

by:sglee
ID: 41790585
I tried it on another Win10 PC on the same network w/o Kaspersky and it WORKED!
So Kaspersky on my computer must have something to do with the problem.
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