Unable to open PDFs in IE11. Error 0:104.

Been getting an error when trying to open any PDF in browser:

"There is a problem with Adobe Acrobat/Reader.  If it is running, please exit and try again.  (0:104)

This is the envrionment:

OS:  Windows Server 2012 R2 (RDS)
Adobe Version:  Running both Adobe Acrobat Standard XI (11.0.07) and Adobe Reader DC (2015.017.20053)
Browser:  IE 11 (11.0.9600.18427) and Chrome (PDFs work fine in Chrome)

Steps I have already tried:
- Repair on both Adobe versions
- Complete uninstall and reinstall of Adobe
- Reset IE
- Verified default registry value was correct at HKEY_CLASSES_ROOT\SOFTWARE\Adobe\Acrobat\Exe
- Disabling "Adobe PDF Reader" addon in IE does work, but is not an acceptable solution for us.
bankonitAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Jackie ManIT ManagerCommented:
Adobe Acrobat Standard XI (11.0.07) and Adobe Reader DC (2015.017.20053)

What is the sequence of installation?
0
bankonitAuthor Commented:
Ended up figuring this out (sort of).  Something is up with Adobe Reader DC.  I uninstalled it, and then installed Reader XI instead, and PDFs in the browser are working fine now.  Wondering if the ActiveX for DC doesn't jive well with IE 11.  Not sure, but I'm just glad it's working now.  Thanks for the help!
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
bankonitAuthor Commented:
Because it worked.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Adobe Acrobat

From novice to tech pro — start learning today.