Can see WiFi networks, but can't connect
Posted on 2016-09-08
I have an ASUS R552J laptop in front of me which can see and connect to WiFi networks, but cannot browse the internet.
I've tried updating drivers, but this hasn't seemed to work.
I've also tried removing devices from Device Manager, even to the point of removing drivers. Interestingly, the LAN device is no longer connected (until I reinstall drivers via USB), but the WiFi adapter (Qualcomm Atheros...) popped back up after removing it and deleting all the drivers. That seems a bit suspicious, doesn't it?
The internet cxn at the site where this machine is being tested is working just fine, as are all network devices on it (switches, APs, etc).
This is a Windows 8 machine which underwent the Windows 10 upgrade, which I'm sure has a part to play in all this.
Let me know if you require any further information... awaiting your collective brilliance to help solve this one.