Net Use on Win10 doesn't work

dsm dsm
dsm dsm used Ask the Experts™
on
Hello,

The " net use " with Win 10 is not working and I spent a lot of time on the internet and found no answer.

Here is the context :
I shared directories on both servers. Server A is on our local network 192.168.x.x and server B is located in one of our providers 149.202.x.x.

With Win 7 which is on our local network , the command "net use" works with the server A & B
With Win 10 that is on our local network , the command "net use" works with Server A but does not work with server B. I get error 53 .

I disabled the firewall on Win 10 but does not change anything .

I need help or suggestions

Thanks,
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Muhammad MullaSystems Administrator

Commented:
Error 53 normally refers to some kind of DNS error.

Have you tried pinging server B and clearing the DNS cache on your local machine (ipconfig /flushdns from command line).
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
System Error 53 is generally Network Path not found and that could be DNS as suggested above.

https://support.microsoft.com/en-us/kb/137565

Try mapping the folder using IP address instead of names.

Run TCP/IP Reset, DNS Flush  (DNS Flush also suggested above)

Open cmd.exe with Run as Administrator
Then  netsh int ip reset c:\resetlog.txt
Also, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache
Then restart the computer

Check the TCP/IP settings in the Network Card properties to ensure the settings are complete.

Author

Commented:
Hi,

Thanks you for response, unfortunatly the problem is not solved.

I tested "net use \\149.202.x.x\Data" give the same error 53.
I have the same problem with the "net view" command

When i try to use the same command with local server "net use \\192.168.x.x\Data" i have no error.

My opinion is the configuration in Win 10 is not the same as Win 7. I think there's a parameter to change in Win 10 in order to work like Win 7.

I think also the problem is not a DNS problem.
If it's a DNS problem, I should have the same problem in Win 7 and Win 10.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Network mapping is the same in Windows 10 as Windows 7 (and Windows 8). You may have a configuration error on your machine.

Please review my article on Folder Sharing

https://www.experts-exchange.com/articles/16639/Folder-sharing-on-modern-machines.html

and check all the Network Discovery settings discussed. You may be using a public network profile which will cause the problem above.

Author

Commented:
Thanks,

but i think the problem came from win 10 which have some restriction to use shared folder from remote server located in our provider.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Windows 10 uses the same sharing methods as prior operating systems so please look through my article and check all your settings.
Commented:
Hi,

After some investigation, i found the problem came from our internet supplier which has closed 445 port.

Thanks for your comment

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial