Solved

Nalware Infection

Posted on 2016-09-09
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Last Modified: 2016-09-28
Hi,

I am trying to work out what malware is infecting my machine. My antrivus software does not pick it
up. So maybee somebody else can give me some pointers.

The symptoms are that I got some foriegn text on my lock screen either korean or german (I think).

I did click on one of them once and it brings up something in the Microsoft store.

So I am looking for some pointers if possible.

Ultimately I would like to know the impact of this malware - if I can identify it.

I am running Windows 10 x64.

Thanks,

Ward
avprompt.png
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Question by:whorsfall
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LVL 94

Accepted Solution

by:
John Hurst earned 250 total points (awarded by participants)
ID: 41791148
For starters, scan thoroughly with your own Anti Virus.
Then scan again with Malwarebytes.
Restart and test.

Both should identify what they have found.

If the machine is severely compromised, back it up, format and reinstall Windows.
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Author Comment

by:whorsfall
ID: 41791164
Hi john,

Thanks for the info will do. How come u mentioned malware bytes in particular?

Thanks

Ward
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LVL 94

Expert Comment

by:John Hurst
ID: 41791172
Malwarebytes (Malwarebytes.org) is one of the best anti-malware tools available.
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Assisted Solution

by:btan
btan earned 250 total points (awarded by participants)
ID: 41791473
Just find the prompt looks like a fake AV prompt as it does not seems to be the verify your identity dialog (or maybe I missed out new update in W10) - do suggest you run alt AV (MBAM as suggested by John) and also run HitmanPro.Alert, AdwCleaner and Junkware Removal kit. You can also attempt to verify your account, see
If your identity is unverified you will see a notification pop-up asking you to verify your account. If you have missed such a notification, you will see it in the Action Center. Clicking on the popup notification or in the Action Center will initiate the process.

In any case, you can open Settings > Accounts. Under Your accounts you will see a Verify your identity on this PC link. Click on Verify and the following window will open.
http://www.thewindowsclub.com/verify-your-identity-on-this-pc-windows-10
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