Cant remember password

I was donated a laptop to work on and the problem is nobody can remember the password. Pls help. What can I do
Maureen LeahyAsked:
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rindiConnect With a Mentor Commented:
Which password are you talking about? If it is a BIOS or HD password, then it won't be easy to reset. An HD password you can forget. It is not removable if you don't know it. If it is a BIOS password, you need to get in touch with the Laptop manufacturer, give him proof of ownership (for example the invoice) is usually what you need). and then they will usually be glad to help you reset the password, although in some cases this will cost, or you might even have to send the laptop to them so they can change the mainboard. If it is an older model that is no longer supported, they will sometimes not help you.

Only an OS password can be easily reset.
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John HurstConnect With a Mentor Business Consultant (Owner)Commented:
Is this truly an XP machine?

Use Pogostick as an offline Password Reset tool

https://pogostick.net/~pnh/ntpasswd/
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Lee W, MVPConnect With a Mentor Technology and Business Process AdvisorCommented:
reset the password as long as full disk encryption wasn't used.

I don't think the utilman trick works with XP (never tried it - it might).  But I've seen a lot of people use:
https://pogostick.net/~pnh/ntpasswd/
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noxchoConnect With a Mentor Global Support CoordinatorCommented:
If you are talking about Windows password then you can reinstall Windows. Or just remove the password with password removal tools.
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ecarboneConnect With a Mentor Commented:
This is just a general comment (no points needed)

Just my opinion - Unless you needed the data off of that drive, I would just replace it with a solid state drive and do a clean install of Windows. (You'd need access to an OS installer and a license)

One of the worst things about inheriting a computer is also inheriting any potential software/operating system issues. Doing a clean install of the OS takes care of that and ensures the laptop is running as good as new.

The experts above gave you a good solution to your question.
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Dr. KlahnConnect With a Mentor Principal Software EngineerCommented:
rindi is on the money.

Hard drive passwords are (by design) not breakable.

BIOS passwords are today generally stored securely such that the machine must go back to the manufacturer.

If it's the Windows password -- since this is a donated machine -- reload Windows and then you'll have a nice clean machine with no possible malware in it.
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nobusConnect With a Mentor Commented:
what motherboard model is this, or pc model?

if an XP system, chances are you can reset the password  easily

otherwise try this :
boot from install cd - when windows OS is detected, hit Shift+F10 to open cmd prompt
type :
move d:\windows\system32\utilman.exe d:\windows\system32\utilman.exe.bak
copy d:\windows\system32\cmd.exe d:\windows\system32\utilman.exe

remove all usb and DVD  and enter  
wpeutil reboot

It will restart your PC and bring back to Windows 10 login-page.
From the left bottom corner, click Utility Manager. (= 3/4cirkel)
A command prompt will appear. -now  Type :
net user YourNewUserName /add
net localgroup administrators YourNewUserName /add

After you add the new user, now close command prompt,
you should see the YourNewUserName in your Windows 10 login screen.
Click that new user and you will be able to re-access the Windows again.
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Dr. KlahnPrincipal Software EngineerCommented:
System requested idle question close
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