Display goes black when trying to capture screen (still or video)
Posted on 2016-09-09
I have one computer where the screen consistently goes black when I attempt to capture the activity on screen. This happens whether I use the built in snipping tool, Techsmith's Sangit, or Techsmith's Camtasia Studio for Windows.
This is a Windows 7 box
Dell Optiplex 990 USFF
Dell E2311H_Digital Monitor with soundbar
The problem was happening previously and the machine has now been joined to the parent company's domain, so there are some thing I am unable to change. I tried changing the power setting to never turn off anything, I was able to change them but it didn't help.
Any help would be appreciated.