Solved

Display goes black when trying to capture screen (still or video)

Posted on 2016-09-09
9
88 Views
Last Modified: 2016-11-22
I have one computer where the screen consistently goes black when I attempt to capture the activity on screen.  This happens whether I use the built in snipping tool, Techsmith's Sangit, or Techsmith's Camtasia Studio for Windows.

This is a Windows 7 box
Dell Optiplex 990 USFF
8gb RAM
64 bit
Dell E2311H_Digital Monitor with soundbar

The problem was happening previously and the machine has now been joined to the parent company's domain, so there are some thing I am unable to change.  I tried changing the power setting to never turn off anything, I was able to change them but it didn't help.

Any help would be appreciated.
0
Comment
Question by:Thomas Zucker-Scharff
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
9 Comments
 
LVL 44

Expert Comment

by:Jackie Man
ID: 41792319
netdom remove computername /Domain:domain /UserD:user /PasswordD:* /Force

Run the above command in elevated command prompt.
0
 
LVL 25

Expert Comment

by:Lionel MM
ID: 41792521
What combination of keys are you using? Did you try a different keyboard. I assume you have the latest video and monitor drivers, if yes go to device manager and uninstall both and then reboot (sometimes drivers get corrupted). If you don't have the latest drivers get and install those--go to dell.com/support and use the automated "system detect" to check for all the latest drivers.
0
 
LVL 27

Author Comment

by:Thomas Zucker-Scharff
ID: 41792894
I will test when I get back to work on Monday.
0
Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

 
LVL 27

Author Comment

by:Thomas Zucker-Scharff
ID: 41792903
I don't believe the netdom command is what I am looking for.  I do not want to remove myself from the domain,  the problem existed before joining this domain.  

I will try the second suggestion  above.
0
 
LVL 44

Accepted Solution

by:
Jackie Man earned 500 total points
ID: 41794474
Turn black means UAC prompt.

If the computer is joined to the domain, the user has to be local admin to get passed UAC prompt.

http://answers.microsoft.com/en-us/windows/forum/windows_7-security/screen-capture-program-needs-uac-permission-in-one/c822a3da-ae11-4eb8-b362-5a59de95cc5b?auth=1
0
 
LVL 44

Expert Comment

by:Jackie Man
ID: 41794478
Also, prior to joining domain, the user might be a standard user with no local admin rights and cannot get pass UAC.
0
 
LVL 27

Author Comment

by:Thomas Zucker-Scharff
ID: 41794509
Prior to joining current domain the computer was joined to a different domain and prior to that a different one entirely.  The first domain I was the admin of, the second and third I do not have admin rights to.
0
 
LVL 27

Author Closing Comment

by:Thomas Zucker-Scharff
ID: 41794540
IT turns out the if I logged out, logged in as the local admin, then logged out again  and logged in as the user account (which is in the administrators group), The screen now records.  It looks like it was the UAC and it now works.
0
 
LVL 44

Expert Comment

by:Jackie Man
ID: 41794576
Glad to know you have solved the problem.

Cheers!
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question