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Display goes black when trying to capture screen (still or video)

I have one computer where the screen consistently goes black when I attempt to capture the activity on screen.  This happens whether I use the built in snipping tool, Techsmith's Sangit, or Techsmith's Camtasia Studio for Windows.

This is a Windows 7 box
Dell Optiplex 990 USFF
8gb RAM
64 bit
Dell E2311H_Digital Monitor with soundbar

The problem was happening previously and the machine has now been joined to the parent company's domain, so there are some thing I am unable to change.  I tried changing the power setting to never turn off anything, I was able to change them but it didn't help.

Any help would be appreciated.
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Thomas Zucker-Scharff
Asked:
Thomas Zucker-Scharff
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1 Solution
 
Jackie ManCommented:
netdom remove computername /Domain:domain /UserD:user /PasswordD:* /Force

Run the above command in elevated command prompt.
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Lionel MMSmall Business IT ConsultantCommented:
What combination of keys are you using? Did you try a different keyboard. I assume you have the latest video and monitor drivers, if yes go to device manager and uninstall both and then reboot (sometimes drivers get corrupted). If you don't have the latest drivers get and install those--go to dell.com/support and use the automated "system detect" to check for all the latest drivers.
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Thomas Zucker-ScharffSystems AnalystAuthor Commented:
I will test when I get back to work on Monday.
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Thomas Zucker-ScharffSystems AnalystAuthor Commented:
I don't believe the netdom command is what I am looking for.  I do not want to remove myself from the domain,  the problem existed before joining this domain.  

I will try the second suggestion  above.
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Jackie ManCommented:
Turn black means UAC prompt.

If the computer is joined to the domain, the user has to be local admin to get passed UAC prompt.

http://answers.microsoft.com/en-us/windows/forum/windows_7-security/screen-capture-program-needs-uac-permission-in-one/c822a3da-ae11-4eb8-b362-5a59de95cc5b?auth=1
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Jackie ManCommented:
Also, prior to joining domain, the user might be a standard user with no local admin rights and cannot get pass UAC.
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Thomas Zucker-ScharffSystems AnalystAuthor Commented:
Prior to joining current domain the computer was joined to a different domain and prior to that a different one entirely.  The first domain I was the admin of, the second and third I do not have admin rights to.
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Thomas Zucker-ScharffSystems AnalystAuthor Commented:
IT turns out the if I logged out, logged in as the local admin, then logged out again  and logged in as the user account (which is in the administrators group), The screen now records.  It looks like it was the UAC and it now works.
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Jackie ManCommented:
Glad to know you have solved the problem.

Cheers!
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