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WhatsApp Web playing videos with a wrong aspect ratio.

Posted on 2016-09-10
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Last Modified: 2016-09-13
I'm using WhatsApp Web in a Macbook Pro. When I play back some videos sent to me, they play stretched out from side to side. However this doesn't happen when I play them back on my cell phone (Samsung Note 4).

What should I do?
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Question by:Anton Tajanlangit
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7 Comments
 
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Expert Comment

by:Davis McCarn
ID: 41793276
Which browser are you using on the Mac?
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Author Comment

by:Anton Tajanlangit
ID: 41793347
Google Chrome.

Yes, I just found out that if I used Safari everything is normal. So the problem's got something to do with the Chrome browser! What do I do about this?
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LVL 43

Expert Comment

by:Davis McCarn
ID: 41793357
Try turning of hardware acceleration in Chrome:
https://productforums.google.com/forum/#!topic/chrome/VmXsDrTt4n0
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Author Comment

by:Anton Tajanlangit
ID: 41793368
Done turning off hardware acceleration, but the problem persists. I have restarted Chrome as the instruction says.
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Davis McCarn earned 400 total points
ID: 41793457
That thread identifies it as a bug in HTML5 media streams and the latest version of Chrome.  It was also posted on August 30th of this year.  I'd give it a month to see if it fixes itself.
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Assisted Solution

by:Jackie Man
Jackie Man earned 100 total points
ID: 41795442
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Author Comment

by:Anton Tajanlangit
ID: 41795859
My Google Chrome just automatically updated from:

Screen-Shot-2016-09-13-at-7.47.24-AM.jpg
to:

Screen-Shot-2016-09-13-at-7.56.31-AM.jpg
and the problem was solved.
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