furuno
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.PST keeps on going corrupt because of Virus
A .PST folder in Outlook 2007 keeps on going corrupt because of viruses.
The scenario happens as follows:
Outlook 2007 would be operational. Kaspersky AV will detect a virus in an incoming email (Kaspersky message box pops up), then Outlook shuts down. When you restart Outlook, it says something along the lines of "SCANPST needs to run" and at this stage Outlook will not open. When you run SCANPST it does repair the .PST file but then the next virus knocks Outlook 2007 out again.
BTW, the folder size is only about 3GB.
What do you think best course of action is here?
The scenario happens as follows:
Outlook 2007 would be operational. Kaspersky AV will detect a virus in an incoming email (Kaspersky message box pops up), then Outlook shuts down. When you restart Outlook, it says something along the lines of "SCANPST needs to run" and at this stage Outlook will not open. When you run SCANPST it does repair the .PST file but then the next virus knocks Outlook 2007 out again.
BTW, the folder size is only about 3GB.
What do you think best course of action is here?
ASKER
John, thanks for your reply but I should have stressed the damage is seems to be coming from the "new" viruses. I do
not think this is happening to to collateral damage from the a previous virus attack. Rather, the current viruses seem to be corrupting this .PST.
not think this is happening to to collateral damage from the a previous virus attack. Rather, the current viruses seem to be corrupting this .PST.
What new viruses are coming in? Kaspersky is decent. I use Symantec Corporate. Neither are perfect but will trap most viruses.
Viruses do not "come in". They are invited in by our actions. You need to look at the websites you are visiting and also be sure to delete unknown emails.
Viruses do not "come in". They are invited in by our actions. You need to look at the websites you are visiting and also be sure to delete unknown emails.
ASKER
It's not my computer! The user in question exercises extreme care and certain does not invite viruses in!
What I mean by "come in" is when you press on "send and receive" emails will arrive into your inbox EVEN if you
do not open them. Thus, they still get stored in the PST folder (even if not executed). This appears to be the nub of the problem.
And as I've said Kaspersky gets triggered everytime.
so its either Kaspersky's attempted "disinfection" of the virus which is causing the .PST corruption or the virus itself. Either way,
I need to find a robust solution...
What I mean by "come in" is when you press on "send and receive" emails will arrive into your inbox EVEN if you
do not open them. Thus, they still get stored in the PST folder (even if not executed). This appears to be the nub of the problem.
And as I've said Kaspersky gets triggered everytime.
so its either Kaspersky's attempted "disinfection" of the virus which is causing the .PST corruption or the virus itself. Either way,
I need to find a robust solution...
SOLUTION
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ASKER
>>One suggestion is to disable the anti-virus from scanning the email. Finding and then deleting the offending attachment >>(shift-delete). Close outlook, compact the pst then re-enable Kaspersky Email scanning and then continuing on
Thanks guys for the suggestions so far.
I need a more long-term-ish solution to this one.
This problem has happened now 3 times in 1 week. Cannot ask user to jump thru hoops everytime it happens!
And it does seem that Kaspersky (which is normally great) is "mangling" the PST in it's earnest attempt to keep the system safe.
Thanks guys for the suggestions so far.
I need a more long-term-ish solution to this one.
This problem has happened now 3 times in 1 week. Cannot ask user to jump thru hoops everytime it happens!
And it does seem that Kaspersky (which is normally great) is "mangling" the PST in it's earnest attempt to keep the system safe.
As I noted above, the user needs a spam filter even if it means changing suppliers. That is a long term solution that will work.
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ASKER
ok guys thanks for all you input on this one.
The solution I finally went with was installing Outlook 2013. With it's slightly better spam filter / integration with Kaspersky - the .PST is no longer getting mangled.
I did not want to turn off Kaspersky email scanning.
Thanks again John, Alexi and Clark - your input was much appreciated.
The solution I finally went with was installing Outlook 2013. With it's slightly better spam filter / integration with Kaspersky - the .PST is no longer getting mangled.
I did not want to turn off Kaspersky email scanning.
Thanks again John, Alexi and Clark - your input was much appreciated.
Scan again and make another secure copy of your PST file.
Now do a Full (complete) scan with Kaspersky and then scan with Malwarebytes (Malwarebytes.org)
Shut down, start up, and test.
If you still have PST corruption after this, back up the computer, format and reinstall Windows.