Exchange 2016: no internal or outbound email
Posted on 2016-09-11
I have an issue that I need assistance with please. Have installed a new Exchange 2016 server in an environment (was not a migration - just a new server in the environment, users had pop mail accounts prior). Server is up and running and seems fine, no errors in the logs
Ive created new profiles for the users (there are only 8). They are connecting to the Exchange server with Outlook just fine. I am importing their old PST files into their new exchange profiles. Thats all fine.
Inbound email is also working fine.
The issue is as I am testing - email between internal users is not going. i can send and it leaves the outbox (a copy of the test email is in the sent items) but the other internal users do not receive it. This happens with all of them. When I send out a test message to the internet, same thing happens. it goes to the outbox and then goes, it's not stuck that I can see,
I check the Exchange queue and I am not seeing any messages in the queue. Ive run tests to make sure the Exchange server can resolve external DNS and it can.
I've deleted and recreated the Send connector and everything appears to look fine with it, nothing special about it.
I thought that it may be the outlook cache, so instead of using the auto-complete email addresses in outlook i made sure to re-type the entire email address and then send. Still nothing.
i've stopped and restarted all the Exchange services multiple times
If any Exchange experts can help provide some insight and more tests to try please let me know.
thank you very much