Suspected Malware

Hi Experts,

I have been through my usual programs with this one....any suggestions

Desktop:
HP: All In One Desktop running Windows 10 Home

Symptoms:
Flashing circles appearing on the desktop
A second mouse icon suddenly appears from nowhere & a Word document keeps trying to opening usually the last document that failed to open.
Along with some pictures opening the onscreen keyboard and bottom right of screen the calendar opens as well.

I downloaded and checked With Process explorer but that even opened a heap of dialogue boxes when I hovered over or clicked on one in particular.

The calendar and onscreen keyboard usually shut themselves down after a while.


Things I have tried:
Malwarebytes have now run three times twice in Chameleon mode all time and found nothing!!
Registry investigator (which showed nothing out of the ordinary)
TDSKiller (nothing found)
Hijackthis. (nothing bad found)
CCLeaner  - Cleaned up a bit but made no difference
HitmanPro  - nothing much
Junkwaretool (a couple of things)
ADWCleaner (found two things and removed)

Again nothing that is sticking out as major in terms of virus or malware...


Advise apart from a wipe and reload much appreciated.Southern


thanks.
AndrewPartnerAsked:
Who is Participating?
 
AndrewConnect With a Mentor PartnerAuthor Commented:
Hi Experts,

Sorry didn't get a chance to jump back on last night and let you know it is resolved....I called HP on a chance they were aware of issues as I was convinced it was virus & malware free after my cleanup.

Turns out they are aware that particular model has a touchscreen problem and will need to be sent back for repair.

Thanks so much for your suggestions
0
 
NVITCommented:
See my post here, using Autoruns
0
 
K_WilkeCommented:
I would try emsisoft which can be found here:
https://www.emsisoft.com/en/
If anything tries to run that is sneaky it will ask you if it is okay and from there you can remove it or do research on it.
0
Improved Protection from Phishing Attacks

WatchGuard DNSWatch reduces malware infections by detecting and blocking malicious DNS requests, improving your ability to protect employees from phishing attacks. Learn more about our newest service included in Total Security Suite today!

 
bbaoIT ConsultantCommented:
basically do you mean when the chaos starts. the computer behaves strangely like doing random things on its own?

if so, how do you stop it? wait until it stops or reboot the computer?
0
 
K_WilkeCommented:
Download the emsisoft if possible on that computer, install it, enable PUPS detection (it will ask when you install) then reboot
As soon as the chaos tries to start emsisoft will pop up a screen if you want to allow this or not
0
 
AndrewPartnerAuthor Commented:
Thanks trying suggestions as we speak!!
0
 
JohnBusiness Consultant (Owner)Commented:
If the earlier suggestions do not work and your machine is seriously hosed, back up the hard drive (boot with a bootable CD) and then reinstall Windows 10.
0
 
nobusCommented:
can it be the pc is hijacked?
0
 
Danny ChildIT ManagerCommented:
If you UNPLUG  the keyboard and mouse before you turn it on, does it still do it?

I'm wondering if you have a faulty keyboard / mouse that's going berserk with some stuck keys, etc.

If this helps, try different physical devices.  I'd also try logging in as a different user to see if it's a profile problem.
0
 
Danny ChildIT ManagerCommented:
Does it also have a touchscreen?  That could be at fault too...
0
 
bbaoIT ConsultantCommented:
thanks for the feedback. your experience and HP's feedback let me recall my experience on a crazy iPhone 5s.
0
 
Danny ChildIT ManagerCommented:
it_fan - anything else you need here, or can you close this?
0
 
AndrewPartnerAuthor Commented:
Resolved by me.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.