Solved

User not showing up in GAL

Posted on 2016-09-12
3
61 Views
Last Modified: 2016-09-26
We have a hybrid environment, exchange 2010 on premise and all mailboxes in the cloud (365). We recently had a user change her name.

We cannot see your in the GLA nor the all users list, however if we put her part of her email address in a new email and do contrl-k it finds it.

This user is not seen on all peoples outlooks (2016)

Any suggestions?
0
Comment
Question by:WycombeAbbey
  • 2
3 Comments
 
LVL 40

Expert Comment

by:Vasil Michev (MVP)
ID: 41793981
How was the mailbox provisioned, directly in the cloud or migrated from on-prem? If the first, it will only be visible in the O365 GAL, not the on-prem one.

Also, maybe she's simply hidden from the GAL?
0
 

Author Comment

by:WycombeAbbey
ID: 41794110
She was provisioned on prem, was all working and showing up. We changed her name, on prem and it does not show up. we have done this before and will worked  just this lady it does not seem to play ball.

She not hidden, though i did hide and unhide her in-case that would kick start anything. I also forced the address books to update via the prem EAC.
0
 
LVL 40

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 41794140
I'd say check the object status and properties in the Metaverse, see if the new name is properly reflected there. Here's an example article to guide you: https://azure.microsoft.com/en-us/documentation/articles/active-directory-aadconnectsync-service-manager-ui-connectors/#follow-an-object-and-its-data-through-the-system
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
This Experts Exchange lesson shows how to use VBA to loop through rows in Excel.  In order to sort, filter, and use database features, there needs to be a value in each column for every row. When data arrives with values missing, code to copy values…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question