Solved

User not showing up in GAL

Posted on 2016-09-12
3
81 Views
Last Modified: 2016-09-26
We have a hybrid environment, exchange 2010 on premise and all mailboxes in the cloud (365). We recently had a user change her name.

We cannot see your in the GLA nor the all users list, however if we put her part of her email address in a new email and do contrl-k it finds it.

This user is not seen on all peoples outlooks (2016)

Any suggestions?
0
Comment
Question by:WycombeAbbey
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 41

Expert Comment

by:Vasil Michev (MVP)
ID: 41793981
How was the mailbox provisioned, directly in the cloud or migrated from on-prem? If the first, it will only be visible in the O365 GAL, not the on-prem one.

Also, maybe she's simply hidden from the GAL?
0
 

Author Comment

by:WycombeAbbey
ID: 41794110
She was provisioned on prem, was all working and showing up. We changed her name, on prem and it does not show up. we have done this before and will worked  just this lady it does not seem to play ball.

She not hidden, though i did hide and unhide her in-case that would kick start anything. I also forced the address books to update via the prem EAC.
0
 
LVL 41

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 41794140
I'd say check the object status and properties in the Metaverse, see if the new name is properly reflected there. Here's an example article to guide you: https://azure.microsoft.com/en-us/documentation/articles/active-directory-aadconnectsync-service-manager-ui-connectors/#follow-an-object-and-its-data-through-the-system
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question