Solved

Cisco VOIP 7941

Posted on 2016-09-12
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Last Modified: 2016-09-12
When I dial someone to call such as to 123-123-1234 the number dials someone else such as 123-444-4444. Is it a configuration issues and how do I correct it?

Also, how can I change the caller display to the correct number when someone is calling me? The display shows something like 2-234 or some foreign country like Barbados.

Thank you
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Question by:Ross Abedrabbo
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Expert Comment

by:Ken Boone
ID: 41794319
What is the phone system this phone is running on?  Is it Cisco Unified Callmanager or Callmanager Express?  Is it some other SIP phone system?
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Author Comment

by:Ross Abedrabbo
ID: 41794326
Cisco Unified Call Manager
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Expert Comment

by:Ken Boone
ID: 41794355
"When I dial someone to call such as to 123-123-1234 the number dials someone else such as 123-444-4444. Is it a configuration issues and how do I correct it? "

So that is due to configuration in CUCM.  That could be from a translation pattern, route list, gateway settings, etc..  All kinds of places that can take place.  Do you manage your CUCM?

"Also, how can I change the caller display to the correct number when someone is calling me? The display shows something like 2-234 or some foreign country like Barbados."

So is this happening when someone internally is calling you or externally?
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Author Comment

by:Ross Abedrabbo
ID: 41794384
I don't handle or have access to CUCM. I found out that I can call anyone without issues, except one particular phone number that I receive a replay saying someone else number and no one answers.

Displays wrong only when I dial externally
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Ken Boone earned 500 total points
ID: 41794414
Ok so you will need to talk to whoever administers your CUCM and let them know the issues you are having.  This is something that will have to be addressed in CUCM.  Unfortunately you will not be able to resolve this yourself.  Just let them know what you are seeing and they should be able to get it fixed for you.
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Author Closing Comment

by:Ross Abedrabbo
ID: 41794846
CUCM administrator or someone with privilege rights needed to make corrections.
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