• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 249
  • Last Modified:

Link Quickbooks point of sale to server

I have quickbooks point of sale on one computer installed it on another computer and want to use quickbooks on this computer as well.

When I open quickbooks a window opensasking Specify your server and company date file
Server name
Company name

Its a window 10 home

Please advice
0
Abraham Deutsch
Asked:
Abraham Deutsch
  • 4
  • 3
  • 2
  • +2
1 Solution
 
nappy_dCommented:
Please post a screenshot of the window.
0
 
Lionel MMSmall Business IT ConsultantCommented:
OK when you installed the second one you must of selected the option to install "QB with database located on another PC" option so it needs info on where that shared file is. If you installed it this way you need need to create a share on the first PC where the database is and then point the second on to that first PC. If you do not want to share the database the you need to uninstall QB and install it with the option to "run QB and house the database on this PC"; that way each one will ahve their own database.
0
 
Abraham DeutschIT professionalAuthor Commented:
See attached according to client sometimes it works, so I believe it installed correctly, but if needed Ill re install it.

I followed all intuit documentation in terms of networking, I can ping IP Host, I sheared the folders, gave permission, I can access in file exlorer from the workstation  all Quickbooks folders on the server computer, I added to the host file the host name and IP. But at this screen I am stuck, I don't know what information to enter
Connecting.JPG
Locating.JPG
Select.JPG
Server-name.JPG
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
Davis McCarnOwnerCommented:
Since 2007, QuickBooks installs a qbdatabase server service which is what all of the clients use and connect to.
Verify in SERVICES.MSC that the service is running on the PC hosting the data file and disable it on all of the other PC's that are not.
Then if you still have troubles, here is Intuit's article on fixing it:
http://support.quickbooks.intuit.com/support/articles/SLN48142
0
 
Lionel MMSmall Business IT ConsultantCommented:
Go to Start on the system that hosts the database, then click on all programs then on the QB folder then on the link to QB Database Manager and see if it is running (2nd tab) and that it is monitoring the correct folders (the one where the DB file is located). Make sure this QB Database Manager is run on startup--check Services in admin Tools or add shortcut to "Startup folder".
0
 
Hypercat (Deb)Commented:
On the first machine you installed, you should see a service called "QB POS Database Manager V[X]" (the "[X]" is the QB version number) and it should be running.  If you don't see this service, you may have to reinstall the program on the original machine.  If this service is there and is not running, start it and make sure it's set to start up automatically.  If it's there and running, then try putting in the original workstation's name as the "Server" and the company name you use on the other machine as the "Company Name" (if you used the default, it's probably just "My Company").
0
 
Abraham DeutschIT professionalAuthor Commented:
In all apps I only have two app listed see attached

In task manager I have one running and three in the background see attached

I a folder there is a service.exe see attached but when clicking on it nothing happens.

as you willl see attached in proram files there are three folders and in public documents as well but on in the QB folder I see a qbw file not in the POS folders

In Company preferences it point to  C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\Top Row LLC.qbw

When opening preferences/account I get a error see attached
All-apps.JPG
Company-preferences.JPG
POS-12-Data.JPG
POS-12-folders.JPG
Program-files-folder.JPG
public.JPG
qbw.JPG
Service.JPG
TM-app.JPG
TM-Background-app.JPG
0
 
Davis McCarnOwnerCommented:
Your TM-Background-app image shows two QB POS Database versions running!  V11 and V12.  Having two different versions of the database manager running can confuse the heck out of QuickBooks for one thing.  
For another, I sure hope that image is from the PC which has the QB file on it locally and not the client.  The database server is supposed to be running on one and only one PC which is the PC that actually has the file on its local drive.
Just to be clear, QB does not open or directly connect to the file in multi user mode.  It connects to the database server's "pipes" which have to be the correct version (that 11 and 12 thing) and the database server service feeds the data to the clients.
0
 
Abraham DeutschIT professionalAuthor Commented:
Yes it is from the PC that is running the server and the file is in the same herd drive.

Only one version on QB is open how is it that both rum in task manager and how can I shot it off?
0
 
Davis McCarnOwnerCommented:
On the host PC, do WinKey+R and SERVICES.MSC<enter>
Drag the window out larger, scroll down to the QB POS entries, highlight v11, and choose Stop.
Verify that that PC can still run QB POS.
If it can, go back to services, and disable the V11 server then reboot.

Make sure that QB POS is in multi-user mode per that article I posted above then reboot the client and try it again on the client.

If it is still no go, verify there is no QB POS server running on the client!

QuickBooks sometimes does a lousy job of uninstalling, especially when it is doing an upgrade.
0
 
Hypercat (Deb)Commented:
I agree with Davis, although I'm not at all sure that the two versions is your problem. I have the same situation at one of my client sites, with two versions of the QuickBooks database manager running on the server. It doesn't seem to interfere as long as you have the correct version of QuickBooks running on the second workstation. You should stop that QB11 service anyway, since you don't need it.   Also, be sure that the version of QuickBooks POS you've installed on your second workstation is the EXACT same version (i.e., version 12), including the release version (latest for version 12 is R8) that you're running on the server workstation. And then be sure that you haven't mistakenly installed the second workstation as a server with it's own QB database manager running.
0
 
Abraham DeutschIT professionalAuthor Commented:
Thank you all for giving your time and knowledge to help me.
0

Featured Post

Vote for the Most Valuable Expert

It’s time to recognize experts that go above and beyond with helpful solutions and engagement on site. Choose from the top experts in the Hall of Fame or on the right rail of your favorite topic page. Look for the blue “Nominate” button on their profile to vote.

  • 4
  • 3
  • 2
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now