[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Email missing from Outlook but still on Exchange server

Posted on 2016-09-12
6
Medium Priority
?
127 Views
Last Modified: 2016-11-18
I have a user who is running Outlook 2010 which connects to an Exchange 2003 server. The user is reporting that he loses emails regularly but can connect to OWA and the email is there. I recently deleted his OST file and recreated the OST file on his computer which seems to work OK for a few days but then he tells me he has lost another email. I have approxamiatley 70 users of this email server and none of them report losing email like this user.

This user is a remote user which connects to the exchange server via VPN but I have also configured his Outlook to pull his emails from the OWA connection when the server or connection is slow which works on all of the remote user mailboxes except for this user. How can I troubleshoot this problem and correct it? I realize that Exchange is at the end of life but I have no other server to go to so I need to use this version.

Thank you in advance.
0
Comment
Question by:Tim
6 Comments
 
LVL 19

Expert Comment

by:Edward Pamias
ID: 41795049
Does he have a rule setup to archive the email? Did you try creating a new outlook profile?
0
 

Author Comment

by:Tim
ID: 41795160
No the user has no rules set up in Outlook. Isn't renaming his OST like creating a new Outlook profile?
0
 
LVL 10

Assisted Solution

by:ecarbone
ecarbone earned 1000 total points
ID: 41795201
No. Renaming the OST is not the same as creating a new profile.

In Outlook, ask him to check the bottom left corner to see if it says "Filter Applied", or ask him to reset the view of his Inbox or turn off "Show as Conversations". This usually causes confusion for some people who are used to seeing their messages appear separately.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 19

Accepted Solution

by:
Edward Pamias earned 1000 total points
ID: 41795211
The only thing deleting the OST does is create a brand new one. Try what he said above or create a new outlook profile.
0
 

Author Comment

by:Tim
ID: 41827161
I did all the suggestions above and I am still having issues. The user does not have filters applied and I have created a brand new profile but still he is having issues. What other things might be causing this problem in Outlook?
0
 
LVL 6

Expert Comment

by:efrimpol
ID: 41893364
check account settings for offline files
offlinefilesettings.jpg
0

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This month, Experts Exchange sat down with resident SQL expert, Jim Horn, for an in-depth look into the makings of a successful career in SQL.
If you have come across a situation where you need to find some EDB mailbox recovery techniques, then here you will find the same. In this article, we will take you through three techniques using which you will be able to perform EDB recovery. You …
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Suggested Courses
Course of the Month18 days, 6 hours left to enroll

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question