Tim
asked on
Email missing from Outlook but still on Exchange server
I have a user who is running Outlook 2010 which connects to an Exchange 2003 server. The user is reporting that he loses emails regularly but can connect to OWA and the email is there. I recently deleted his OST file and recreated the OST file on his computer which seems to work OK for a few days but then he tells me he has lost another email. I have approxamiatley 70 users of this email server and none of them report losing email like this user.
This user is a remote user which connects to the exchange server via VPN but I have also configured his Outlook to pull his emails from the OWA connection when the server or connection is slow which works on all of the remote user mailboxes except for this user. How can I troubleshoot this problem and correct it? I realize that Exchange is at the end of life but I have no other server to go to so I need to use this version.
Thank you in advance.
This user is a remote user which connects to the exchange server via VPN but I have also configured his Outlook to pull his emails from the OWA connection when the server or connection is slow which works on all of the remote user mailboxes except for this user. How can I troubleshoot this problem and correct it? I realize that Exchange is at the end of life but I have no other server to go to so I need to use this version.
Thank you in advance.
Does he have a rule setup to archive the email? Did you try creating a new outlook profile?
ASKER
No the user has no rules set up in Outlook. Isn't renaming his OST like creating a new Outlook profile?
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
I did all the suggestions above and I am still having issues. The user does not have filters applied and I have created a brand new profile but still he is having issues. What other things might be causing this problem in Outlook?
check account settings for offline files
offlinefilesettings.jpg
offlinefilesettings.jpg