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Internet Explorer send a print job but nothing prints

Posted on 2016-09-12
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Last Modified: 2016-09-19
We're using IE 11 to print emails from Gmail.  Gmail will show us a print preview and we send it to our printer, a Panasonic KX-MB2030.  The Windows Devices and Printers shows a single print queue going through but, from there, nothing comes out.  We've tried saving these to XPS format, and printing from there, but the same thing happens.

We've tried sending Windows test pages to the printer and it works, as well as sending blank pages through OpenOffice and it goes through.  However, there's something it doesn't like about Gmail or IE.

Any thoughts?
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Question by:epichero22
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Expert Comment

by:loftyworm
ID: 41795109
Forgive the obvious troubleshooting steps please;
Did you update the printer drivers?
Can you print it as a PDF?
Can you print other documents without issue from IE (regular web)?
Have you added gmail to the trusted sites?
Have you purged the temp folder?

My 2 cents.
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Accepted Solution

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epichero22 earned 0 total points
ID: 41798389
The solution was to delete and "UNNAMED" profile under printer options.  It seems to be working properly now.
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Author Closing Comment

by:epichero22
ID: 41804479
I stumbled upon a different solution to the problem and it appears to have fixed it.
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