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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 94
  • Last Modified:

Internet Explorer send a print job but nothing prints

We're using IE 11 to print emails from Gmail.  Gmail will show us a print preview and we send it to our printer, a Panasonic KX-MB2030.  The Windows Devices and Printers shows a single print queue going through but, from there, nothing comes out.  We've tried saving these to XPS format, and printing from there, but the same thing happens.

We've tried sending Windows test pages to the printer and it works, as well as sending blank pages through OpenOffice and it goes through.  However, there's something it doesn't like about Gmail or IE.

Any thoughts?
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epichero22
Asked:
epichero22
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1 Solution
 
loftywormCommented:
Forgive the obvious troubleshooting steps please;
Did you update the printer drivers?
Can you print it as a PDF?
Can you print other documents without issue from IE (regular web)?
Have you added gmail to the trusted sites?
Have you purged the temp folder?

My 2 cents.
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epichero22Author Commented:
The solution was to delete and "UNNAMED" profile under printer options.  It seems to be working properly now.
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epichero22Author Commented:
I stumbled upon a different solution to the problem and it appears to have fixed it.
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