troubleshooting Question

Apple iTunes Authorization

Avatar of philsimmons
philsimmonsFlag for United States of America asked on
Apple HardwareApple Software
5 Comments2 Solutions244 ViewsLast Modified:
I have iTunes running on a Windows 10 computer.  I always suspect that Apple likes to punish PC users, though I can't prove it.  I regularly sync my iPhone 6 using iTunes.  All of a sudden I started getting a message that my computer is not authorized (same phone and computer I've been using for several months) - see attachment.   When I try to authorize the computer it asks for my password, which has been the same for years.  I get a message that my "Apple ID or Password is incorrect".  I try making a new password, but it asks for a secondary verification that I don't  have.  I had a "Recovery Key", but it won't accept that either.  Now I'm stuck and don't know how to get back on track.  Please help.

Thanks,

Phil
Apple-Authorization-Error.PNG
ASKER CERTIFIED SOLUTION
harryhelp

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 2 Answers and 5 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros