Apple iTunes Authorization

I have iTunes running on a Windows 10 computer.  I always suspect that Apple likes to punish PC users, though I can't prove it.  I regularly sync my iPhone 6 using iTunes.  All of a sudden I started getting a message that my computer is not authorized (same phone and computer I've been using for several months) - see attachment.   When I try to authorize the computer it asks for my password, which has been the same for years.  I get a message that my "Apple ID or Password is incorrect".  I try making a new password, but it asks for a secondary verification that I don't  have.  I had a "Recovery Key", but it won't accept that either.  Now I'm stuck and don't know how to get back on track.  Please help.


Who is Participating?
harryhelpConnect With a Mentor Commented:
Have you ever downloaded apps using someone else's Apple ID? That seems like the most likely case here. When you click 'Authorise' I think it prefills with the email address needed.
Jackie ManCommented:
Have you updated to the latest version of iTunes?

Can you logon to Apps Store on your iPhone 6 with your Apple ID and password?
philsimmonsAuthor Commented:
Jackie ManConnect With a Mentor Commented:
Delivery of secondary authentication codes:

1. push notification to a trusted device (interactive prompt appears on all trusted devices)

2. text message or phone call to a registered number (via “Did not get a verification code?” prompt)

3. NEW: no application-specific passwords; instead, Apple suggests appending a 6-digit authentication code to the original password

4. NEW: offline, time-dependent code generated from the Settings of a trusted device.


My wild guess is that your Apple ID has been stolen and you need to go to to reset your password.
philsimmonsAuthor Commented:
Thank you.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.