Solved

remote desktop server shuts down periodically

Posted on 2016-09-13
3
77 Views
Last Modified: 2016-09-13
HI, for the past few weeks our remote desktop server has been shutting down in the evening after hours and so we switched it to another ups and it was good for a week but then just this morning it was off again.  I was thinking that since this is a fairly new server and it never shuts down during normal work hours that it must be a power issue with the outlet in the server room.  Most of the  time when a server turns off as long as it is receiving power then it should reboot correct?  In this case, it is always in the off state in the early morning after shutting off the previous nite and someone has to turn it on.  I have been looking at the system log in event viewer and have seen the shutdown messages along with the timestamp but is there any other area i should be looking at in event viewer for these shutdowns?  Also, there are 4 new servers in this server room and they are connected to older ups units.  Could this also be a factor?  And if so why is it only happening to this one particular remote desktop server.  None of the other 3 servers have ever shut down.  Was also concerened that since this is a remote desktop server, is it possible that a rogue user is deliberately invoking these shut downs?  How would i monitor that?  Thanks.
0
Comment
Question by:dankyle67
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 80

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 250 total points
ID: 41796940
first thing to check are the power settings if changing the power plugs doesn't follow the ups and it has been determined to be machine specific
0
 
LVL 27

Accepted Solution

by:
Dr. Klahn earned 250 total points
ID: 41796989
UPSs can get to be a bit flaky if the batteries are on the edge of going bad.  Test the UPS battery.

Borrow a game camera from one of your employees who hunts, and install it where it can see the entire computer room.  Either the problems will cease or you'll know it's not physical human intervention.  The game camera might also disappear, but then you know you have human problems.

A war story of a similar situation was frequently told at DECUS symposa.  After some weeks and exhaustive investigation, the solution was "Tell the janitors not to plug a floor cleaner into the computer power outlets."
0
 

Author Comment

by:dankyle67
ID: 41797006
I've actually experienced that before where one of the pcs in the office kept turning off so the user could not access their pc remotely after hours and it turned out the cleaning lady kept accidentally bumping the AC connection so the pc would be off overnite. Anyway I just found out one of the users from our west coast office in an attempt to reboot the Remote Desktop server last nite accidentally selected a shutdown instead of a restart so that's why I didn't see any power issue message on event logs this time around. Thanks for the help anyway.
0

Featured Post

Save the day with this special offer from ATEN!

Save 30% on the CV211 using promo code EXPERTS30 now through April 30th. The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The article will show you how you can maintain a simple logfile of all Startup and Shutdown events on Windows servers and desktops with PowerShell. The script can be easily adapted into doing more like gracefully silencing/updating your monitoring s…
Learn about cloud computing and its benefits for small business owners.
In this Micro Tutorial viewers will learn how to use Windows Server Backup to create full image of their system. Tutorial shows how to install Windows Server Backup Feature on Windows 2012R2 and how to configure scheduled Bare Metal Recovery backup.…
This tutorial will walk an individual through the process of installing of Data Protection Manager on a server running Windows Server 2012 R2, including the prerequisites. Microsoft .Net 3.5 is required. To install this feature, go to Server Manager…

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question