Solved

Calendar grayed out when adding new event on OWA on MAC

Posted on 2016-09-13
13
67 Views
Last Modified: 2016-09-28
Hi,

I have a few MAC users in our organization who need to use OWA to access their email. Users are reporting an issue in which the entire calendar grays out when attempting to add a new event. We are currently using exchange 2013.

If anyone can help, it would be much appreciated.

Thanks,
0
Comment
Question by:zito2000
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
13 Comments
 
LVL 9

Assisted Solution

by:Tim Lapin
Tim Lapin earned 500 total points
ID: 41796319
I just tested my own system (El Capitan, latest patch) using Chrome.  I had no issues adding an event to my personal calendar.

Is the calendar their own personal calendar or shared?

If shared, is one of them the owner?  If shared but none of them is the owner, is it a "resource" calendar, like a room booking calendar for instance?
0
 

Author Comment

by:zito2000
ID: 41796371
It is thier own personal calendar on OWA. It is not a public calendar. It is a problem for all MAC users, including my account which is a domain admin account. It work fine on a windows PC.

I tested it with safari AND firefox. Same problem on the MACs.
0
 
LVL 9

Assisted Solution

by:Tim Lapin
Tim Lapin earned 500 total points
ID: 41796424
I just tested:
-  Safari (latest version):   no issues with calendar event creation
-  Firefox (48.0.2 - latest version):   no issues with calendar event creation

Based on the above, I doubt it's a browser issue but to be on the safe side, have you tried Chrome?

Which version of the O/S do they have and is it up to date?

Finally, is there a way for one of them to at least test a full calendaring client (Outlook, Apple Calendar, ...) to see if there is a browser based issue that is not immediately apparent?
0
To Patch or not to Patch? That is the question!

Don't get caught out like thousands of others around the world in the recent Ransomware Fiasco!
Discuss..
- Why it's not a good idea to wait before Patching
- Sensible approaches to Patching discussed
- Add your feedback, comments and suggestions

 

Author Comment

by:zito2000
ID: 41796604
Here are the versions from above:

MAC OS 10.11.3
safari 9.0.3
firefox 48.0.1


I tested the users OWA calendar from a PC and it worked in chrome/IE, but not in firefox.

I am having him trying to add an appointment from his MAC in Chrome.
0
 
LVL 9

Assisted Solution

by:Tim Lapin
Tim Lapin earned 500 total points
ID: 41796618
Good to know.  Keep us posted on the results.

However, if you are seeing browser issues on a PC (you mentioned it failed using Firefox) then there are other things at work here than simple Mac/PC compatibility.   Perhaps there is an issue with:
-   the server setup
-   their account setup
-   the network setup

Again, is it possible to have them try a full fledged calendaring client to compare the results?
0
 

Accepted Solution

by:
zito2000 earned 0 total points
ID: 41796643
Just confirmed, the user is able to add an event using Chrome.
0
 
LVL 9

Expert Comment

by:Tim Lapin
ID: 41796776
Great news!  

Glad to have helped.
0
 
LVL 9

Expert Comment

by:Tim Lapin
ID: 41808805
Zero points?
0
 

Author Comment

by:zito2000
ID: 41808824
I think I gave you ponits... not sure how to do it. I don't user Experts Exchange enough
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question