Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Calendar grayed out when adding new event on OWA on MAC

Posted on 2016-09-13
13
Medium Priority
?
114 Views
Last Modified: 2016-09-28
Hi,

I have a few MAC users in our organization who need to use OWA to access their email. Users are reporting an issue in which the entire calendar grays out when attempting to add a new event. We are currently using exchange 2013.

If anyone can help, it would be much appreciated.

Thanks,
0
Comment
Question by:zito2000
  • 5
  • 4
13 Comments
 
LVL 9

Assisted Solution

by:Tim Lapin
Tim Lapin earned 2000 total points
ID: 41796319
I just tested my own system (El Capitan, latest patch) using Chrome.  I had no issues adding an event to my personal calendar.

Is the calendar their own personal calendar or shared?

If shared, is one of them the owner?  If shared but none of them is the owner, is it a "resource" calendar, like a room booking calendar for instance?
0
 

Author Comment

by:zito2000
ID: 41796371
It is thier own personal calendar on OWA. It is not a public calendar. It is a problem for all MAC users, including my account which is a domain admin account. It work fine on a windows PC.

I tested it with safari AND firefox. Same problem on the MACs.
0
 
LVL 9

Assisted Solution

by:Tim Lapin
Tim Lapin earned 2000 total points
ID: 41796424
I just tested:
-  Safari (latest version):   no issues with calendar event creation
-  Firefox (48.0.2 - latest version):   no issues with calendar event creation

Based on the above, I doubt it's a browser issue but to be on the safe side, have you tried Chrome?

Which version of the O/S do they have and is it up to date?

Finally, is there a way for one of them to at least test a full calendaring client (Outlook, Apple Calendar, ...) to see if there is a browser based issue that is not immediately apparent?
0
Veeam Disaster Recovery in Microsoft Azure

Veeam PN for Microsoft Azure is a FREE solution designed to simplify and automate the setup of a DR site in Microsoft Azure using lightweight software-defined networking. It reduces the complexity of VPN deployments and is designed for businesses of ALL sizes.

 

Author Comment

by:zito2000
ID: 41796604
Here are the versions from above:

MAC OS 10.11.3
safari 9.0.3
firefox 48.0.1


I tested the users OWA calendar from a PC and it worked in chrome/IE, but not in firefox.

I am having him trying to add an appointment from his MAC in Chrome.
0
 
LVL 9

Assisted Solution

by:Tim Lapin
Tim Lapin earned 2000 total points
ID: 41796618
Good to know.  Keep us posted on the results.

However, if you are seeing browser issues on a PC (you mentioned it failed using Firefox) then there are other things at work here than simple Mac/PC compatibility.   Perhaps there is an issue with:
-   the server setup
-   their account setup
-   the network setup

Again, is it possible to have them try a full fledged calendaring client to compare the results?
0
 

Accepted Solution

by:
zito2000 earned 0 total points
ID: 41796643
Just confirmed, the user is able to add an event using Chrome.
0
 
LVL 9

Expert Comment

by:Tim Lapin
ID: 41796776
Great news!  

Glad to have helped.
0
 
LVL 9

Expert Comment

by:Tim Lapin
ID: 41808805
Zero points?
0
 

Author Comment

by:zito2000
ID: 41808824
I think I gave you ponits... not sure how to do it. I don't user Experts Exchange enough
0

Featured Post

Vote for the Most Valuable Expert

It’s time to recognize experts that go above and beyond with helpful solutions and engagement on site. Choose from the top experts in the Hall of Fame or on the right rail of your favorite topic page. Look for the blue “Nominate” button on their profile to vote.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The main intent of this article is to make you aware of ‘Exchange fail to mount’ error, its effects, causes, and solution.
Stellar Exchange Toolkit: this 5 in 1 toolkit comes loaded with mega-software tool. Here’s an introduction to tools’ usage and advantages:
how to add IIS SMTP to handle application/Scanner relays into office 365.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

926 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question