Solved

o365 Exchange Online - outlook non-cached - causes 6 second delay when sending

Posted on 2016-09-13
3
75 Views
Last Modified: 2016-09-30
For exchange, we're now using o365 Exchange Online.
Client is outlook 2010.
In cached mode it works well.  When in on-line mode (non-cached), we notice that when sending an email, there is a 6 second delay.  We click the send button, then we get the spinning circle for 6 seconds, then it goes.  Is this normal, and anyone know why?  (normally we use cached mode but not for the remote access vm's)
0
Comment
Question by:JohnPaddock
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 16

Accepted Solution

by:
Todd Nelson earned 500 total points
ID: 41796766
Is the latency 100% recreate-able every time or is it sporadic?  Have you reviewed this article?

https://support.microsoft.com/en-us/kb/2441551
0
 
LVL 16

Expert Comment

by:Todd Nelson
ID: 41818842
John,

Will you provide an update?
0
 

Author Closing Comment

by:JohnPaddock
ID: 41823871
Thanks.  It's reproducible every time, but it vary's by a couple seconds.  That article led me to the cause.  It seems that 2 of our outlook add-ins are what's causing this. The 'workshare outlook com add-in' seems to add a few extra seconds to email sending, and so does worksites 'EMM' add-in.  The workshare one we'll disable and I'll talk to the vendor about the EMM one.

Many Thanks
JohnPaddock
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
This video discusses moving either the default database or any database to a new volume.
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question