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Mac Printer driver substitution in XenApp 7.6

Posted on 2016-09-13
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Last Modified: 2016-09-16
I am having an issue with driver substitution on the Mac clients.  On our 4.5 farm the amc printers would remap with substituted drivers if i used the Printer name (as opposed to the driver name like windows clients).  However, in the 7.6 farm I cannot get the drivers to substitute regardless of whether I use the printer name, or the driver name (at least I assume it is ) for the mac clients.  The policy is Applying as i have tested it successfully on a PC based client.  Am I missing something fundamental, or is there another method for mac driver substitution.  THe only thing I can think of is that I am not getting the correct driver name as it is reported by the client, but am unsure of where that name is defined on the Mac.   SInce I have first tried to look at this issue and based off other issues with Mac I am beginning to think that this is not possible.  If I recall I can set the default driver to be used as something different than the HP Color LaserJet that is standard, but in that case I think it is an All or Nothing.  I do not know of a way to selectively set substitute drivers by policy like I do for the windows Machines.
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Question by:JrayPatten
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Expert Comment

by:Dirk Kotte
ID: 41797556
The source of problem are missing postScript drivers  within Win8 und Win2012 default installation.
So there exist no driver within windows to substitute the MAC-PS driver.  

my solution: Add the following printer  ‘HP Color LaserJet 2800 Series PS’ (from Microsoft; driverSource: Windowsupdate)
i connect the printer to LPT1 and delete this printer directly.
The drivers remain within windows-system.

check also:
http://support.citrix.com/article/CTX139020
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Author Comment

by:JrayPatten
ID: 41797769
OK, looking that actually is the driver that is used, .. sorry I was working away from where I usually do and didnt look to see what it was.  My question is that I have a few clients with Brother printers that do not Print with the Default driver that gets mapped.   Is there any way to do a case-by-case substitution for mac as I do for Windows machines, I currently do it with a citrix policy applied based of AD group membership, but I have been unable to get MAC clients to substitute succesfully
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Accepted Solution

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Dirk Kotte earned 2000 total points
ID: 41798430
Try to check windows eventlog for errors.
Within the terminalserver errors "unable to map printer" you shoud see the drivername requested from client.
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Author Comment

by:JrayPatten
ID: 41798557
Thank you.. That worked for me and I was able to get the mapping to change on my test machine.  I will have to get my users to login and look up the event for their login to find the exact driver name it is using.   The one I was finding in the printer properties didn't seem to be matching for some reason
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Author Closing Comment

by:JrayPatten
ID: 41801638
Thanks for the suggestion.  THat worked for finding the driver name  I needed
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