Solved

Mac Printer driver substitution in XenApp 7.6

Posted on 2016-09-13
5
56 Views
Last Modified: 2016-09-16
I am having an issue with driver substitution on the Mac clients.  On our 4.5 farm the amc printers would remap with substituted drivers if i used the Printer name (as opposed to the driver name like windows clients).  However, in the 7.6 farm I cannot get the drivers to substitute regardless of whether I use the printer name, or the driver name (at least I assume it is ) for the mac clients.  The policy is Applying as i have tested it successfully on a PC based client.  Am I missing something fundamental, or is there another method for mac driver substitution.  THe only thing I can think of is that I am not getting the correct driver name as it is reported by the client, but am unsure of where that name is defined on the Mac.   SInce I have first tried to look at this issue and based off other issues with Mac I am beginning to think that this is not possible.  If I recall I can set the default driver to be used as something different than the HP Color LaserJet that is standard, but in that case I think it is an All or Nothing.  I do not know of a way to selectively set substitute drivers by policy like I do for the windows Machines.
0
Comment
Question by:JrayPatten
  • 3
  • 2
5 Comments
 
LVL 23

Expert Comment

by:Dirk Kotte
ID: 41797556
The source of problem are missing postScript drivers  within Win8 und Win2012 default installation.
So there exist no driver within windows to substitute the MAC-PS driver.  

my solution: Add the following printer  ‘HP Color LaserJet 2800 Series PS’ (from Microsoft; driverSource: Windowsupdate)
i connect the printer to LPT1 and delete this printer directly.
The drivers remain within windows-system.

check also:
http://support.citrix.com/article/CTX139020
0
 

Author Comment

by:JrayPatten
ID: 41797769
OK, looking that actually is the driver that is used, .. sorry I was working away from where I usually do and didnt look to see what it was.  My question is that I have a few clients with Brother printers that do not Print with the Default driver that gets mapped.   Is there any way to do a case-by-case substitution for mac as I do for Windows machines, I currently do it with a citrix policy applied based of AD group membership, but I have been unable to get MAC clients to substitute succesfully
0
 
LVL 23

Accepted Solution

by:
Dirk Kotte earned 500 total points
ID: 41798430
Try to check windows eventlog for errors.
Within the terminalserver errors "unable to map printer" you shoud see the drivername requested from client.
1
 

Author Comment

by:JrayPatten
ID: 41798557
Thank you.. That worked for me and I was able to get the mapping to change on my test machine.  I will have to get my users to login and look up the event for their login to find the exact driver name it is using.   The one I was finding in the printer properties didn't seem to be matching for some reason
0
 

Author Closing Comment

by:JrayPatten
ID: 41801638
Thanks for the suggestion.  THat worked for finding the driver name  I needed
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

CITRIX XENAPP 6.5 FARM CUSTOM POLICY - CHANGE MANAGEMENT WINDOW REBOOT SCHEDULE
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now