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Word 2013 Problems with Large Document

Posted on 2016-09-14
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Last Modified: 2016-09-25
Hello - I am the IT guy for my company and we are having issues with a few large documents (docx) as of late. I have attached the document in question for your viewing. I am not an expert in troubleshooting MS Word issues but I am savvy when using it on a daily basis. The docx is about 5MB loaded with tables, equations, graphics, etc... The end user does alot of copy and pasting from other Word documents as well as copy and pasting from within the same document. After 10 minutes of doing just this and multiple saves, I have noticed the name of the document changes from the actual name to "~W74xxx". Now as far as I know, that's the name of a temporary document. With every save after this, it changes the name the last 4 characters of the document in the same temporary file format. So as the end user keeps saving, they don't realize that the original document they think they have been saving, is not saving.
There is clearly something funny going on within the text, tables, or equations of this document that is causing us so many problems.

I beg you, please help or point me in the right direction! Any help is appreciated at this point!! Thank you!

Chris
Problem-Document.docx
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Comment
Question by:Christopher Hand
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16 Comments
 
LVL 32

Expert Comment

by:Paul Sauvé
ID: 41798313
i have had this problem in the past.

i have found that, sometimes, saving the document (Save as) with a new name resolves this problem.

i have also selected the entire document and pasted into a new one.

i'm not sure if the Track Changes info will follow tn the last case...
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Author Comment

by:Christopher Hand
ID: 41798543
Thanks Paul. We did that. I had the user go to File > Save As and rename it to something different on the network drive. I then had him close the document and relaunch it. He copied and pasted a few things and it saved successfully. However, after that he pasted some more text and graphics into the document and while he was scrolling up through the pages, is when it froze on him and crashed. Unfortunately, he is at the point of creating a blank template, copying and pasting into it and saving after each paste. It will take him a while to do 77 pages but we are desperate at this point.

Thanks,

Chris
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LVL 15

Expert Comment

by:DrTribos
ID: 41798787
VM or RDP?
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Author Comment

by:Christopher Hand
ID: 41798794
RDP
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LVL 15

Expert Comment

by:DrTribos
ID: 41798804
Sanity check: Copy to the client desktop then set them loose on it?
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LVL 15

Expert Comment

by:DrTribos
ID: 41798807
Word 2007?
Server 2003?
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Author Comment

by:Christopher Hand
ID: 41798841
Yep already made copies on client desktop but same issue. Already ruled out a network issue. Word 2013 and Server 2008 R2.
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LVL 15

Expert Comment

by:DrTribos
ID: 41798847
Ok. When the file name changes then open VBA IDE (alt + F11). If hidden open the  immediate window  (view menu). Click on the doc in the project explorer then in the immediate window:
?ThisDocument.Path
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Author Comment

by:Christopher Hand
ID: 41799578
DrTribos - I did as you said but I do not see ?ThisDocument.Path there. See screenshot attached.
Untitled.jpg
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LVL 15

Expert Comment

by:DrTribos
ID: 41799582
You need to type it into the  immediate window.   You can open the immediate window from the view menu
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Author Comment

by:Christopher Hand
ID: 41799586
Got it! It points to the desktop of my computer

?ThisDocument.Path
C:\Users\chand.EHP1\Desktop
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LVL 15

Expert Comment

by:DrTribos
ID: 41799610
Gah! Well that sucks.

Try logging in and editing as another user. Could be a corrupt user profile.
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Author Comment

by:Christopher Hand
ID: 41799643
Yeah my next step was to rename his profile to .old and recreate it. He is rebuilding the document as we speak by copying and pasting small chunks. So far so good. Wish me luck! Thanks for your help :-)
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LVL 15

Expert Comment

by:DrTribos
ID: 41799760
Lol - no worries. Good luck
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Accepted Solution

by:
Christopher Hand earned 0 total points
ID: 41807361
I installed Microsoft Office 64-bit application and it seemed to have fixed the problem.
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Author Closing Comment

by:Christopher Hand
ID: 41814571
I tested my issue with the 64-bit version of Office 2013 and it fixed the problems.
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