We help IT Professionals succeed at work.

Storagecraft Windows 10 restored image will not boot

Tomster2
Tomster2 asked
on
1,207 Views
Last Modified: 2016-09-23
Working with a Windows 10 laptop and StorageCraft Shadow Protect Desktop.

I have restored an image for a Windows 10 laptop UEFI to a brand new drive in a laptop.  The old drive was failing, and the replacement drive is the same Brand | Model | Capacity and RPM. I made the boot environment from a download of their Recovery Environment version 1.1.9  this week.  When the restore shows completed.. I hit File | exit and then reboot the machine.

 When the machine reboots... If the Recovery Environment USB is plugged in - the machine boots directly to the Recovery environment (no F12 needed to select boot option) i.e. it thinks the USB is C:|

If the RE USB is not plugged in, I get a "no boot media found" message.

Somehow the "C" is not being assigned properly.

The primry partition is a system drive: C:\... no other drive partitions except the small ones that MS creates.  The Backup imge that we are restoring is for "C only"

Any guidance would be greatly appreciated. Thanks.
Comment
Watch Question

Simple Geek from the '70s
CERTIFIED EXPERT
Distinguished Expert 2019
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
noxchoIT Product Manager
CERTIFIED EXPERT
Top Expert 2009
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
Noxcho - The default policy for the EFI partition is "Active"... and it is showing that the default policy has been applied.

David - this is an EFI disk so I don't think we want to use the /mbr option.  Should the command simply be edited to /GPT?
noxchoIT Product Manager
CERTIFIED EXPERT
Top Expert 2009

Commented:
Try to fix it with by following this article: https://neosmart.net/wiki/fix-uefi-boot/
David Johnson, CDSimple Geek from the '70s
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
/mbr (is optional)means master boot record - first sector on the hard drive has nothing to do with the drive type.
There is also the command
bootrec /fixmbr /fixboot /scanos /rebuildbcd
https://support.microsoft.com/en-ca/kb/927392

Author

Commented:
I contacted support at StorageCraft and after several sessions and no success we are suspecting there is a problem with the new drive. Rare these days, but possible. The replacement is in transit and we will try it again. If no success with the new drive.. then we know we are looking at a software issue. Will keep you posted.

Author

Commented:
It went full circle. Storagecraft never called as they promised... so while waiting I decided to try Dave Johnson's suggestions to repair the boot sector... but no success. I then resorted to his other suggestion of doing a windows install - then replacing the C partition from the image.

The windows install reported that it was successful... but when we rebooted it ALSO gave the no boot media found message. So something funky about that new drive.

We then replaced it with another new drive and the windows install completed and booted without issue. For the restore, rather than use the last incremental we had... I used the last full backup we had which was a few days older. That completed and booted.

My thought is drive was deteriorating... and maybe at the time of the last incremental, the boot sector was also damaged... but was now part of the image. Restoring the last incremental also gave us a bad boot sector... while the earlier full backup, was still OK.

Anyway, the PC is finally up and running.

Thanks to everyone for staying with me on the topic.  You're the best. Splitting the points... but leaving it open for a couple of days if either of you have additional thoughts on what might have happened.
noxchoIT Product Manager
CERTIFIED EXPERT
Top Expert 2009

Commented:
My backup tool detects the problems with file system or hard drive during backup creation. Strangely StorageCraft did not do the same in your case.

Author

Commented:
This was an odd one. Did not expect a new out of the box hard drive to be bad... but that was the issue. Thanks to both of you for staying with me through the process.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.