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File becoming corrupted when saving to network folder location

Posted on 2016-09-14
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Last Modified: 2016-10-04
I have a staff member that when she saves a pdf document from outlook 2010 to a network folder and then opens the document from the network folder it opens up and has weird boxes and corrupted characters in it.
When she saves the file to her c:\temp folder then moves it to the network folder and re-opens it it is perfectly fine.
The user has Adobe reader 11 and acrobat pro installed on her pc.
I have completed repairs on both reader and acrobat, didn't fix the issue. I uninstalled both acrobat and reader and re-installed, didn't fix the issue. I asked the end user when the last time it was known working which was a week ago, I then restored the pc to prior that date and it is still not working.
Has anyone seen anything similar to this before?
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Question by:Brent_1978
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Expert Comment

by:John Hurst
ID: 41799074
Given your description, replace the network cable or try a different network port.

You could try reinstalling the network card, but it seem more likely a bad connection issue.

Perhaps delete all network shares, restart, and make new network shares.
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by:Joe Winograd, EE MVE
Joe Winograd, EE MVE earned 125 total points (awarded by participants)
ID: 41799078
It may have nothing to do with Acrobat or Reader or PDFs. What happens when she saves another file type, such as XLS/XLSX or DOC/DOCX, from Outlook to the network share? It could be an EFS issue — maybe EFS was enabled on her local machine in the last week but is not enabled on the network share. Here's an MS KB article discussing that issue:
https://support.microsoft.com/en-us/kb/2555528

One of the workarounds in that article is what she's already doing — copying it to the network share. Another workaround is drag-and-drop — does that work for her? Regards, Joe
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Lee W, MVP earned 250 total points (awarded by participants)
ID: 41799112
Honestly, one of the first things that came to mind reading this - Another computer that has access to the same network location has been infected with ransomware.  The file is saved and the other computer encrypts it.

As another test, why not save it locally and copy it to the network instead of saving directly to the network.  Does anything change?  Can you save from another computer to that location an NOT have it corrupt?
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Expert Comment

by:Joe Winograd, EE MVE
ID: 41799115
Lee said:
As another test, why not save it locally and copy it to the network instead of saving directly to the network.

Brent said:
When she saves the file to her c:\temp folder then moves it to the network folder and re-opens it it is perfectly fine.
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Author Comment

by:Brent_1978
ID: 41799126
A staff member in the same department that has access to the same network folder location is also having the same issue.
Once again if she saves it to her local c drive then transfers it it opens fine.
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Author Comment

by:Brent_1978
ID: 41799161
I have had the original user save a word document attachment she received in outlook in the same network location and it worked fine.
I made a mistake in the initial post it is outlook 2013 that she is using.
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by:John Hurst
John Hurst earned 125 total points (awarded by participants)
ID: 41799505
A staff member in the same department that has access to the same network folder location is also having the same issue.

It works locally but multiple users have issue with the same network folder. As Lee noted, test for ransomvware (encrypted files).

Try a completely different network folder.
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