Solved

Google Chrome Windows 7  hijacked but other browsers aren't

Posted on 2016-09-14
4
95 Views
Last Modified: 2016-09-20
The user is in Hong Kong right now.  In the past, when he wanted to watch a TV show at night, he would search Google for putlockers TV show

When he clicks on a show to watch, all he gets is adware.
However, the TV shows appear if he searches with Internet Explorer.

I did a reset of Chrome, and a full scan with MalwareBytes, but these didn't help.

What can I do so that he can use Chrome for this?

Thanks
0
Comment
Question by:computerlarry
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 23

Assisted Solution

by:Erik Bjers
Erik Bjers earned 250 total points
ID: 41799117
Try in incongeto or private mode or try reinstalling chrome.

Also if these are pirated TV shows I know google has taken some active steps in trying to block piracy so maybe they did something to block this.
0
 
LVL 37

Assisted Solution

by:bbao
bbao earned 125 total points
ID: 41799378
double check if any 3RD-PARTY Chrome extension is still active?
0
 
LVL 12

Assisted Solution

by:Sandeep
Sandeep earned 125 total points
ID: 41799508
This must have affected profile based, as if you log in with your account you wont see any such errors.

I would suggest you simply reset his profile and create new profile.

You can do this by logging on with Admin ID, rename his profile from C:\Users and once new profile is built copy his data from respective folders from the old profile.

I hope this helps.
0
 
LVL 23

Accepted Solution

by:
Erik Bjers earned 250 total points
ID: 41803761
If you are going to remove the profile it is better to do this through advanced computer properties so the OS can properly delete it.  

If you simply try to rename the profile folder Windows will not let you unless you reboot first and make sure the user has not logged in before you try to rename the profile folder.  If you don't do this Windows will have some files locked.

eb
0

Featured Post

Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
Learn how to PXE Boot both BIOS & UEFI machines with DHCP Policies and Custom Vendor Classes
This Micro Tutorial demonstrates in Google Sheets how to use the HYPERLINK function to create live links inside your spreadsheet.
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question