Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Unable to Access Contacts in new email after Exchange 2010 - 2013 migration

Posted on 2016-09-14
10
Medium Priority
?
64 Views
Last Modified: 2016-10-23
Hi There

I have recently migrated from exchange 2010 to exchange 2013

When the users try to create a new email and click the TO: button and it defaults to the GAL when they try to select contacts it displays an error message which i have attached

If the user goes direct to the contacts folder and sends and email to a specific contact it will work that way

I have tried to remove the mapi address book but am unable to remove this has now become an urgent issue for the client

Setup is

DC
Exchange
RDS Servers

Any help is greatly appreciated

Contacts-Issues-for-KH.PNG
0
Comment
Question by:Switch MSP
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
10 Comments
 
LVL 4

Expert Comment

by:El Fierro
ID: 41799152
Hello
Check this i had a similiar problem on a migration once, check these settings...also can you access the GAL via OWA?..

Connect to the Exchange admin center > recipients > mailboxes > locate your user > Edit > Ensure "Hide From Exchange Address Lists" is NOT ticked.

Connect to the Exchange admin center > organization > address lists > Default Global Address List > Edit > Preview recipients in the global address list includes... > Locate the user.

Force the OAB to update:
via powershell:
get-offlineaddressbook | update-offlineaddressbook
0
 

Author Comment

by:Switch MSP
ID: 41800580
Hi There

Thanks for your response

Unfortunately that hasn't worked, i did check the generation servers of the GAL & OAB and they are the correct server

Have no issues when accessing the GAL but when any of the users try to access their outlook address book or try to view contacts from the to line in outlook 2016 they get the same error displayed

I haven't decommissioned the Exchange 2010 server yet but have disabled the services for Exchange

This issue is a system wide problem unfortunately not just a couple of users

Thanks
0
 
LVL 4

Assisted Solution

by:El Fierro
El Fierro earned 1600 total points (awarded by participants)
ID: 41800587
have you unchecked "cache mode",close and reopen an  outlook client? then check the address book...something on the user level to check
0
Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 

Author Comment

by:Switch MSP
ID: 41800675
I tried that but in reverse as they are using remote desktop services, if i set the outlook client to use cached exchange mode it will display contacts without any issues but if i set the outlook client to online mode i get the error of being unable to access the contacts
0
 
LVL 18

Assisted Solution

by:xtermie
xtermie earned 400 total points (awarded by participants)
ID: 41806048
0
 
LVL 4

Accepted Solution

by:
El Fierro earned 1600 total points (awarded by participants)
ID: 41806710
NorthcomICT
have you removed and added the mail profile to any of the clients?
0
 

Author Comment

by:Switch MSP
ID: 41826966
Have deleted and recreated mail profiles which doesnt change unfortunately what i have found is that if the profile is set to cached mode then everything works without issue but if it is set to online mode contacts are unavailable as this is being used in an RDS environment the preferred solution is to use online mode as they have limited storage space available, have also confirmed OAB generation server and it is set to the correct server which is the new Exchange 2013 box thanks
0
 

Author Comment

by:Switch MSP
ID: 41849012
An update for this is we have found what is causing the problem, It was the Eset V6 File Security Addon for Outlook that was causing the problem, It is currently logged with Eset to find out why.
0
 
LVL 18

Expert Comment

by:xtermie
ID: 41855838
solid suggestions by both EEs
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to deal with a specific error when using the Enable-RemoteMailbox cmdlet to create a mailbox in the cloud-based service, for an existing user in an on-premises Active Directory.
On September 18, Experts Exchange launched the first installment of the Help Bell, a new feature for Premium Members, Team Accounts, and Qualified Experts. The Help Bell will serve as an additional tool to help teams increase question visibility.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question