Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Unable to Access Contacts in new email after Exchange 2010 - 2013 migration

Posted on 2016-09-14
10
Medium Priority
?
66 Views
Last Modified: 2016-10-23
Hi There

I have recently migrated from exchange 2010 to exchange 2013

When the users try to create a new email and click the TO: button and it defaults to the GAL when they try to select contacts it displays an error message which i have attached

If the user goes direct to the contacts folder and sends and email to a specific contact it will work that way

I have tried to remove the mapi address book but am unable to remove this has now become an urgent issue for the client

Setup is

DC
Exchange
RDS Servers

Any help is greatly appreciated

Contacts-Issues-for-KH.PNG
0
Comment
Question by:Switch MSP
  • 4
  • 3
  • 2
9 Comments
 
LVL 4

Expert Comment

by:El Fierro
ID: 41799152
Hello
Check this i had a similiar problem on a migration once, check these settings...also can you access the GAL via OWA?..

Connect to the Exchange admin center > recipients > mailboxes > locate your user > Edit > Ensure "Hide From Exchange Address Lists" is NOT ticked.

Connect to the Exchange admin center > organization > address lists > Default Global Address List > Edit > Preview recipients in the global address list includes... > Locate the user.

Force the OAB to update:
via powershell:
get-offlineaddressbook | update-offlineaddressbook
0
 

Author Comment

by:Switch MSP
ID: 41800580
Hi There

Thanks for your response

Unfortunately that hasn't worked, i did check the generation servers of the GAL & OAB and they are the correct server

Have no issues when accessing the GAL but when any of the users try to access their outlook address book or try to view contacts from the to line in outlook 2016 they get the same error displayed

I haven't decommissioned the Exchange 2010 server yet but have disabled the services for Exchange

This issue is a system wide problem unfortunately not just a couple of users

Thanks
0
 
LVL 4

Assisted Solution

by:El Fierro
El Fierro earned 1600 total points (awarded by participants)
ID: 41800587
have you unchecked "cache mode",close and reopen an  outlook client? then check the address book...something on the user level to check
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:Switch MSP
ID: 41800675
I tried that but in reverse as they are using remote desktop services, if i set the outlook client to use cached exchange mode it will display contacts without any issues but if i set the outlook client to online mode i get the error of being unable to access the contacts
0
 
LVL 18

Assisted Solution

by:xtermie
xtermie earned 400 total points (awarded by participants)
ID: 41806048
0
 
LVL 4

Accepted Solution

by:
El Fierro earned 1600 total points (awarded by participants)
ID: 41806710
NorthcomICT
have you removed and added the mail profile to any of the clients?
0
 

Author Comment

by:Switch MSP
ID: 41826966
Have deleted and recreated mail profiles which doesnt change unfortunately what i have found is that if the profile is set to cached mode then everything works without issue but if it is set to online mode contacts are unavailable as this is being used in an RDS environment the preferred solution is to use online mode as they have limited storage space available, have also confirmed OAB generation server and it is set to the correct server which is the new Exchange 2013 box thanks
0
 

Author Comment

by:Switch MSP
ID: 41849012
An update for this is we have found what is causing the problem, It was the Eset V6 File Security Addon for Outlook that was causing the problem, It is currently logged with Eset to find out why.
0
 
LVL 18

Expert Comment

by:xtermie
ID: 41855838
solid suggestions by both EEs
0

Featured Post

Nothing ever in the clear!

This technical paper will help you implement VMware’s VM encryption as well as implement Veeam encryption which together will achieve the nothing ever in the clear goal. If a bad guy steals VMs, backups or traffic they get nothing.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Here in this article, you will get a step by step guidance on how to restore an Exchange database to a recovery database. Get a brief on Recovery Database and how it can be used to restore Exchange database in this section!
Steps to fix error: “Couldn’t mount the database that you specified. Specified database: HU-DB; Error code: An Active Manager operation fail”
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Suggested Courses

782 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question