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MS 2010 Excel and Powerpoint closes when launch

Posted on 2016-09-15
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Last Modified: 2016-10-20
This is an issue with Word also but for Word, it would show that it was having a problem with an add-in but it is doing that for ALL addins.  I finally got Word working by unchecking Acrobat and then it would load and I created a few documents.  An hour later, started having the problem.

Excel and Powerpoint will not even launch in safe mode.  I have tried even holding down the ctrl key when selecting Excel and Powerpoint and select yes to launch in safe mode but when it tries, it immediately closes.  I have set the addins in registry to "0" but still will not open.

Help please!!!  Also this happens for this user on different machines but not another user on that same machine.  It has to be something in the registry but I am not having any luck with resolving this.
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Question by:Blakie32
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Expert Comment

by:D Patel
ID: 41799434
If the above steps fail to fix the issue, enable Clean-boot using the steps given in the link below to verify if any Non-Microsoft application is raising this issue.
 
Note: Once the troubleshooting is done, enable Normal Start-up.

https://support.microsoft.com/en-us/kb/929135
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by:Echo_S
ID: 41799888
I think you probably need to remove the Send to Bluetooth add-in/driver. Here's an explanation with instructions for removal: http://www.pptfaq.com/FAQ00253_PowerPoint_won-t_start_or_PowerPoint_starts_then_immediately_quits_or_crashes.htm
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Author Comment

by:Blakie32
ID: 41800046
For the first suggested solution:  so this would have to be run on ALL computers the user logs into as this issue is with the user not the machine.  We have logged this user onto at least 3 machines and the issue follows.

For the second suggested solution:  I do not see anything about the Send to Bluetooth add-in.  I checked the registry and it is not there and since I cannot open Powerpoint, cannot check the addins.  However, in HKCU for PowerPoint, I did not see any reference to Bluetooth.

Thanks.
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by:Echo_S
ID: 41800143
> Also this happens for this user on different machines but not another user on that same machine.

Sorry, I missed this part. Still, thanks for double-checking the registry for the Bluetooth add-in because hey, you just never know. It was worth a shot!

That Bluetooth thing is the most common issue we see that causes the programs to simply shut down or not even open, but yeah, I think that is usually machine-specific rather than user-specific. Hard to say, though.

I would also suspect add-ins. You might try the utility listed here -- maybe it can help you isolate the problem add-in by at least starting you off with a list of add-ins? http://www.pptfaq.com/FAQ00655_What_add-ins_are_loaded-installed-.htm 

Another one that sometimes causes issues is, believe it or not, printer drivers. As a test, you might try setting the default printer to a local driver (not network), making sure it is a known good driver. HP LaserJet 4V/4MV  is a pretty good one to use as a test.
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by:Echo_S
ID: 41800149
Oh, also, regarding the Bluetooth add-in, did you do this?

•Restart Windows; do not start any Office applications.
•Locate a file named btsendto_office.dll
•Check in C:\Windows\system32\ and C:\Program Files\WIDCOMM\Bluetooth Software\ for starters. If you don't find it there, use WIndows search to locate it.
•Rename btsendto_office.dll to btsendto_office.dll.old


Basically just check to see if that DLL is present. If it is, rename it to dll.old as instructed.
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Accepted Solution

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Blakie32 earned 0 total points
ID: 41811857
To All,

Closing this as what we had to do was disable the add-ins BEFORE the user logged onto the machine and then go back and re-enable the addins.  We still do not know why it happened but user is working fine now.
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Expert Comment

by:frankhelk
ID: 41851696
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: Blakie32 (https:#a41811857)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

frankhelk
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