Missing user account at top of Windows 10 Start menu

Posted on 2016-09-15
Last Modified: 2016-09-16
I am having issues with the Start Menu.  Normally, when you open the Windows 10 Start Menu, the user account is shown at the top and you can right click on it to Change account settings, Lock, Sign out or Switch account.  

The other thing this is now missing is my recent history for programs.  Normally, when you open the Start Menu there is a small arrow ">" next to the application that activates the "jump list".  But that is no longer functioning either.

I have restarted the PC several times in case it was an update that need to finish installing but it seems to persist.
Question by:BobJohnson66
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
LVL 15

Accepted Solution

jerseysam earned 500 total points
ID: 41799819
If you did the new anniversary update the profile now shows on the left of the start menu and you right-click for options. You can download from here:

Author Comment

ID: 41799898
Yes.  You appear to be correct.  This machine is on version 1607 (OS Build 14393.105)

Any idea why the jump lists have all disappeared?
LVL 15

Expert Comment

ID: 41799908
History shows as most used Apps at the top, not quote sure i follow you though
Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now


Author Comment

ID: 41799945
It appears that I am not alone.  Jump lists are a super convenient way access the most recent (or pin a favorite) used files associated with each program/application.  Of course, File Explorer has the "Quick Access" window but the Jump Lists are much more useful.

Windows 10 Jump List for Version 1511 before Anniversary Update
LVL 15

Assisted Solution

jerseysam earned 500 total points
ID: 41799949
Yes right-click on the apps gives you a list and you can then pin, guess thats the way it is now on this update.

Author Comment

ID: 41800059
You can pin that program/app but we want to see the "Jump list" of recent files for that particular application.  They must still have Jump Lists because it is still an On/Off setting in Start > Settings > Personalization > Start as "Show recently opened items in Jump Lists on Start or the taskbar".

Thanks for your input.  You solved part of the mystery.
LVL 70

Expert Comment

ID: 41800807
The jump lists are still there for all apps => at least all of those I tried it on.   Just right-click on the App and it will show you the list.

Author Closing Comment

ID: 41801473
Another nod to Redmond and their "improvements".  The Jump List is a very useful feature.  I don't like that I now have to right-click to access them.  Oh, well.  That's progress, I guess.

Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Configuring Remote Assistance for use with SCCM
An introduction to the wonderful sport of Scam Baiting.  Learn how to help fight scammers by beating them at their own game. This great pass time helps the world, while providing an endless source of entertainment. Enjoy!
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question