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Printing causes application to got into "not responding"

Posted on 2016-09-15
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Last Modified: 2016-10-11
Hello all,

Just did an install of office 2016 and afterwards I am unable to print from any application on the computer (word, note pad, web browser, adobe, etc). Once I reboot the computer, I can print consistently for but about 3 to 4 hours then printing capabilities stop and once again I get a "not responding" error when I attempt to print. It's not just Office 2016 applications I can no longer print from as this seems to be an issue with any application installed on the computer  (all was working fine before installing office 2016). Has anyone experienced this and have a solution?

Thanks
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Question by:raptorIT
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by:hdhondt
ID: 41800713
I'm assuming this is happening for just 1 printer. Try completely reinstalling the printer driver. Go to Devices and Printers. First delete the printer. Then click on any other driver (PDF, XPS, etc) and a new menu appears. Now click on Print Server Properties, then on the Drivers tab. Remove all instances of the printer from the list. Now reinstall from CD or a freshly downloaded driver.
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Author Comment

by:raptorIT
ID: 41801823
Hi hdondt,

I've uninstalled all print drivers and reinstalled them (network printers). It seemed to have worked for about 30 minutes then it started locking up the applications again. I've also set it to sent the print directly to the printer and not the spooler and still the same issue.
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hdhondt earned 500 total points
ID: 41802450
It could be that one driver has a problem, so I would install them one by one, and see which one causes the problem.

How many printers are installed, and what models?
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Author Comment

by:raptorIT
ID: 41805502
2 network printers are installed. Both are HP LaserJet 400 MFP M425dn. I uninstalled office 365 2016. Once removed, printing is working again. Going to reinstall and see if I get the same
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Expert Comment

by:hdhondt
ID: 41827184
Hi raptor

Did reinstalling Office fix the problem?
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Author Comment

by:raptorIT
ID: 41838703
Hi Hdhondt,

Reinstalling office did not resolve the issue. Once Office 20126 was installed I had to do the below to get printing working.

I resolved the issue by enabling LPD Print Service and LPR Print Monitor. I then added the network printer as a local printer using the LPR Port as the port type. I typed the IP address of the printer and also installed the HP universal print drivers during the setup. this allows everyone to now print consistently after installing office 2016.
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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