Solved

Windows 8.1 Only Restarts to Automatic Repair

Posted on 2016-09-15
8
32 Views
Last Modified: 2016-10-06
On restart Windows 8.1 only restarts to Automatic Repair screen with two options "Restart" and "Advanced Options".  Restart Option displays the "ASUS" logo and the system hangs.  Advanced Options changes screens with "Continue to 8.1", "Troubleshoot", and "Turn Off PC" displayed.  

Selecting "continue" reports an error, then collects some data and finally goes back to the "Automatic Repair Screen" with the original two options and waits.

Selecting "Troubleshoot" provides additional selections, "Refresh you PC" (doesn't work), "Reset your PC" (haven't tried because at this point I don't want to wipe the files out) or, "Advanced Options" is displayed.  Selecting "Advanced Options" yields a screen with "System Restore" ( have tried multiple times to previous dates successfully, but only results restarting to the same "Automatic Repair" screen),
"System Image Recovery" (no image to recover), "Startup Repair" (end result after running is system restarts to same "Automatic Repair" screen.  "Command Prompt" (used to run chkdsk /f and produced same result as all others), "UEFI Firmware Settings" (haven't made any changes), "Startup Settings" (yields the screen with choices 1) thru 9) (have tried safe mode which doesn't get you to safe), if you leave it at this screen without making a selection computer will do a random power off.

My research seems to turn up many instances of this problem with Windows 8.1, some of the suggestions I have tried, but none successfully. Am hoping that someone on this board may be able to help.

Thanks,
John Nelson
0
Comment
Question by:John Nelson
8 Comments
 
LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 166 total points (awarded by participants)
Comment Utility
At the command prompt, try :

System File Checker:

Open cmd.exe with Run as Administrator and run SFC /SCANNOW.
Allow to complete, restart or, preferably, shut down the computer and then start up again.
Test to see if the problem has been corrected.

DISM:

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

If these do not work, you may have to do the Automatic Repair.
0
 

Author Comment

by:John Nelson
Comment Utility
Thanks, John for your suggestions.  The sfc /Scannow runs the verification to 100% and then displays the following statement, "Windows Resource Protection could not perform the requested operation"

The first dism.exe statement, when entered, returns an error code 50, then the following statement: "DISM does not support servicing Windows PE with the /Online option".

I will work on this more tomorrow (Friday, 09/15) morning.

Thanks,
John
0
 
LVL 91

Assisted Solution

by:nobus
nobus earned 167 total points (awarded by participants)
Comment Utility
usually, such problems indicate a dying disk drive, so i suggest to run a disk diagnostic; i use the UBCD for this :
Hardware diagnostic CD    UBCD
---------------------------------------------------
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/      

**  you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives  use the tool from the manufacturer, like intel 's toolbox :
https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox

for completeness -here's how i handle disk problems : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html


**note that it can be necessary to run chkdsk after the diag completes
0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 
LVL 47

Assisted Solution

by:dbrunton
dbrunton earned 166 total points (awarded by participants)
Comment Utility
I'll second nobus's comment about dying hard disk.  Test as he suggested.

Note sometimes easier to attach hard disk to another machine (make sure it is not first bootable device) and use the manufacturer's diagnostic tools (obtain from Internet) from that machine.

Award points to nobus.  This is just backing up his comment.
0
 

Accepted Solution

by:
John Nelson earned 1 total points (awarded by participants)
Comment Utility
Summary of Results:  Systems memory tested OK with no errors.  ASUS Desktop has a Toshiba DT01ACA100, (1) TB capacity and I could not locate on Toshiba Website or UBCD any HDD testing for any Toshiba drives.  Tried other mfg disk utilities, but I wasn't satisfied with any of their attempts to do a deep disk test.  

Bottom line, to avoid spending unnecessary additional time on this unit, I replaced the drive, reloaded OS 8.1 and copied documents etc., from Toshiba drive.

All suggestions were appreciated.

John Nelson
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
normally, you can use DFT - Drive Fitness  Test
in many cases, seagate also works

anyhow, good to hear you're running again

so don't forget to close this Q
0
 

Author Comment

by:John Nelson
Comment Utility
Trying to close this question......
0

Featured Post

How does your email signature look on mobiles?

Do your employees use mobile devices to reply to emails? With mobile becoming increasingly important to the business world, it is in your best interest to make sure that your email signature looks great across all types of devices.

Join & Write a Comment

If you use NetMotion Mobility on your PC and plan to upgrade to Windows 10, it may not work unless you take these steps.
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now